Student Development Specialist IV - Case Manager (S03894P)
The University of Texas at Arlington
Location: Arlington, Texas
Internal Number: 19457
The Dean of Students Case Manager coordinates a response for complaints, grievances, student conduct appeals and medical /compassionate withdrawals. The Case Manager assists the Assistant Dean of Students with overall case management by triage referrals, coordinating interventions, tracking students' completion of recommendations. The individual works closely with other campus resource providers, clinicians, student affairs units, and community support systems in coordinating in timely resolution.
Support an on-going caseload of students who benefit from a systems approach to student success, wellness and retention; reviewing medical and compassionate withdrawals, student conduct appeals and general student concerns.
Manage all data, functions and information in the Maxient database related to student conduct appeals, medical withdrawals and complaints and grievances.
Provide timely communication with the students and other university administrators regarding resolution of concerns, appeals, and grievances.
Will develop return to campus protocol for students returning from medical leave and disciplinary suspension to ensure campus support and resources are in place.
Primarily responsible for coordinating training of appeal officials on student conduct process, communication of appeal outcomes and ensuring timely resolution.
Assist with campus-wide trainings for academic advisor and faculty on the late withdrawal process . Design and implement outreach efforts targeting students, faculty, and staff, including presentation and marketing materials.
Work closely with Dean of Students Staff, Counseling and Psychological Services, Apartment and Residence Life, and various campus resources and other partners on the coordination and enhancement of referrals and services.
Master's degree from an accredited institution in social work, higher education and student affairs, counseling, public health or related field; Previous experience working with a behavioral intervention team or students of concern; Ability to assess services and learning outcomes; Ability to identify problems, use sound judgment and reasoning to make crucial decisions autonomously; Understanding of the application of FERPA, medical privacy guidelines, and other applicable laws and policies.
Understanding of mental health terminology, including diagnostic criteria; Experience conducting presentations to both large and small groups; Direct experience working with traditional/non-traditional aged college students; Knowledge of current trends in alcohol education and risk reduction practices; Knowledge and utilization of the Maxient database system or other electronic case management system; Ability to take initiative and to balance multiple priorities.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.