Essential Functions: Academic Services Officer I/Success Coach reports to the Senior Director of the University Advising Center and works closely with the manager/staff of the Office of Military Veterans Academic Excellence (OMVAE). This position supports the student success initiatives that enhance the retention mission of the VET-SSS Grant. This is a Grant funded non-ESS track position.The primary duties of the position are:Participate in interviews of the VET-SSS applicants to determine level of academic need, self-efficacy, work ethic, eligibility for the VET-SSS program, and develop VET-SSS Student Contract and Goal & Action Plan.Develop and/or support student success initiatives that enhance the retention mission of the VET-SSS grant through:A minimum of two (20 minute) contacts per semester via appointment, phone, email, SKYPE, text, virtual platforms or social media for each program participant.Assisting with the development of the Grant related Success Seminars and the Summer Learning Academy.Coordinating with the Office of Financial Aid FAFSA completion initiatives.Partner with key student success offices to provide a comprehensive suite of student success support including but not limited to: Office of Scholarship and Financial Aid, Career Services, Student Disability Services, Academic Success Center, and Counseling and Psychological Services.Work closely with the other VET-SSS Success Coach to develop online and face to face workshops and intervention programs to promote success strategies for VET-SSS students on academic probation as well as student who are making adequate academic progress.Work as a member of the OMVAE advising team and act as a liaison to other units as appropriate.Continuously develop knowledge of best practices and tools in the areas of advising and learning communities.Participate in the preparation of reports using student enrollment and retention data to support VET-SSS student success initiatives.Other duties as defined by the VET-SSS Grant.
Qualifications: Bachelor degree in Student Success, Education or related fields.Ability to work with and maintain confidential documents.Ability to assimilate extensive knowledge of academic programs, policies and requirements.Excellent planning, organizations and time management skills with the ability to multi-task and efficiently prioritize workload.Critical thinking skills and the ability to propose and implement effective solutions to issues and/or problems.Good oral and written communication skills.Computer literacy required.Previously established acceptable attendance and performance patterns.
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.