Essential Functions: Job Purpose:Provides frontline customer service (in-person, phone and email) through daily interactions with students, faculty, guests and staff. Provides general clerical support for the daily operation of satellite center, including, but not limited to reports, mail, filing, collection of data, inventory of supplies, and special projects. Provides general computer-related set-up and troubleshooting for faculty, students and guests.Essential Duties:Answers the phone and other inquiries (i.e. walk-ins, email, and website).Assists the public, students, and guests with inquiries related to academic programs, advising and student services offered at the satellite center.Assist faculty with classroom set-up and/or issues (i.e. audio/visual, faculty requests, technology).Assist professional staff with processing faculty payroll each semester and provide enrollment report data.Open and close the facility and maintain a secure environment.Occasional Duties: Assist with special University programs and events (i.e. open houses, informational meetings, training sessions, etc.)Participates in training or meetings as needed.
Qualifications: Minimum Qualifications:High school graduate or equivalent combination of education/experience.A strong background in customer service with excellent communication skills. Ability to work independently. Ability to adjust schedule at times depending on the needs of the facility.Experience with Microsoft Office and Excel software. Please send cover letter and resume to Gail Stanford, Program Manager at firstname.lastname@example.org
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.