At Frederick Community College we proudly serve the educational needs of our students, help develop the economic vitality of our local communities, and enrich the lives of Frederick County residents. Each year, more than 16, 000 students take a diverse scope of courses at Frederick Community College, located in Frederick, Maryland. Our vast range of courses includes quality instruction in more than 85 degree and certificate programs as well as workforce training and continuing education to meet the needs and interests of our community members. FCC proudly embraces and showcases academics, arts, athletics and more to provide pathways to success for all students. Each year we provide direct service to thousands of residents and indirect services to countless more. We credit our ability to deliver these services to the strength and commitment of our people. We invite you to explore all that we have to offer!
Relocation Provided?: No
Position Summary:
Position Summary:
The Enrollment Service Specialist supports the strategic and daily operations of Enrollment Services by serving as the front-line customer service and answering questions by applying various communication and approaches. This position aids enrollment activities, including directions to fill out applications and forms in person and online and answering the College's phones. The Enrollment Service Specialist position assists, guides, and responds to student needs throughout the enrollment process from the time of application through enrollment and provides operational and functional support to theEnrollment Service Center. This position supports enrollment, retention, and completion initiatives of the College. The Enrollment Specialist demonstrates sensitivity to and understanding of community college students' diverse academic, socioeconomic, cultural, disability, and racial/ethnic backgrounds. This position may use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.
Essential Duties and Responsibilities:
The following are the functions essential to performing this job:
1. Provide front-line customer service and answer questions through various forms of communication, including face-to-face, telephone, and via email, text, and chat using a customer service-focused, friendly, and welcoming approach.
2. Navigate through and adapt to multiple software tools to manage customer flow and track face-to-face, telephone, and virtual interactions.
3. Apply customer service skills, including active listening, critical thinking, multi-tasking, and the ability to respond appropriately to diverse groups of people in various situations.
4. Resolve issues and instruct students through various self-service systems, including but not limited to PeopleSoft, myFCC, and Blackboard.
5. Research resources, collect data, communicate with appropriate departments and review documents and forms, ensure all required information is included, and share with students regarding missing information by participating in call campaigns.
6. Articulate policies, procedures, and regulations for students, visitors, and the public
7. Prepare completed documents for scanning and scan and link documents.
8. Maintain data confidentiality and integrity, and ensure compliance with FERPA.
9. Administer Photo ID cards and parking passes to current students.
10. Work on special projects from departments within Enrollment Services, such as registering dual enrollment students, participating in call campaigns, assisting with Admissions and ROAR events, and supporting onboarding offices with their processing, including but not limited to Admissions, Records, and Registration, etc.
11. Occasional evenings and weekends may be required.
12. Perform other duties as assigned.
Salary: $23.48 - $25.83 hourly
FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more! Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values campus diversity in students and staff and encourages members from historically under-represented groups to apply.
Frederick Community College (FCC) is a public college accredited by the Middle States Commission on Higher Education (MSCHE). FCC is distinguished by its quality and affordability, making it attainable and valuable for local students. Accredited programs, comprehensive instruction, and affordable costs of attendance have made FCC the learning destination for more than 200,000 students since 1957.
