The State University of New York at Fredonia is seeking qualified applicants for a full-time, 12-month, Online Student Success Coach/Instructional Technician (SL3), reporting to the Online Learning office.
Rewards & Benefits
Competitive compensation plus comprehensive benefits plan including health, dental, and vision insurance and retirement plan options including a fixed pension plan or a 401(A) with generous employer contributions;
Paid leave provisions including sick and holiday leave; impressive educational benefits including tuition-free study plus supplemental tuition aid;
A rich array of services, programs and benefits to help employees advance in their career and enhance the quality of their personal life, including professional development programs and services, employee EAP and wellness programs, discounted membership to the on-campus fitness center, and access to the Campus and Community Child Care Center.
Reporting to the Director of Online Learning, the successful candidate will:
Be the primary point-of-contact for online learners in fully online programs;
Provide high quality student support;
Proactively handle logistics for online learners, including coordination of admissions, registration and enrollment, financial aid and graduation concerns, all in close collaboration with those individual programs, Admissions, Financial Aid, and other applicable departments;
Support faculty in the use of the LMS (Moodle/Brightspace) and other educational technologies that support online learning;
Work with faculty on improving the accessibility of online courses and digital content;
Offer workshops both face-to-face and online, to support online pedagogy and the use of digital tools;
Demonstrated commitment and ability to work with a diverse group of students, faculty, staff and constituents in support of campus and department mission;
Be aware of, understand, and follow all university policies.
Salary commensurate with experience.
This is a full-time, term appointed, tenure track position beginning March 2, 2023.
Visa sponsorship is not available for this position.
Bachelor's Degree from an accredited institution;
Experience working with students;
The ability to track multiple projects;
Experience using an Learning Management System (LMS);
Ability to learn and adapt to new technologies;
Excellent written and verbal communication skills;
Excellent customer service skills;
Ability to work with a diverse group of employees and students; individually and as part of a team.
Masters Degree in Higher Education Administration, Higher Education in Student Affairs, Instructional Design or similar;
Experience in supporting faculty, staff and students using an LMS and other educational technologies;
The State University of New York at Fredonia is one of the crown jewels in the 64-campus State University of New York system. Founded in 1826, Fredonia is a highly ranked comprehensive, selective, public, residential, liberal arts university that enrolls approximately 4,000 undergraduate and graduate students in 80+ majors and 50+ minors. Fredonia is consistently ranked as a top public university for academics, value, and social mobility. Fredonia is known for its strong academic programs, professional, award-winning faculty, a welcoming, inclusive atmosphere, and a strong focus on student success.
The 256-acre campus, known for beautiful green spaces and attractive architecture, is located one mile from the shore of Lake Erie in beautiful Western New York with ready access to fishing, swimming, and lakefront attractions. Fredonia is centrally located between several large metropolitan areas. It is one hour south of Buffalo and Niagara Falls, 45 minutes north of Erie, PA, and just 2 ½ hours from Pittsburgh, Cleveland, or Toronto.
Fredonia is a safe village community with beautiful Victorian homes situated in the heart of Western New York wine country. The location affords res...idents all four authentic weather seasons; warm and sunshine-filled, yet comfortable spring and summer, vibrant colors across rolling hills with the changing leaves of autumn, and the picturesque landscapes and accompanying outdoor activities of winter.
SUNY provides a competitive salary and benefits package.
Fredonia's faculty and staff focus on ensuring that all students will achieve the Institutional Learning Goals:
-SKILLED Develop Intellectual and Applied Skills, Literacies and Knowledge
-CONNECTED Engage Community and Diversity: Local Stewardship, Global Citizenship
-CREATIVE Demonstrate Scholarship, Artistry, and Innovation
-RESPONSIBLE Activate Sustainability, Ethics, Leadership, and Professionalism.