This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The Director of Global Student Engagement for Northeastern University's College of Professional Studies (CPS) reports to the Senior Associate Dean of CPS Student Affairs and is responsible for the development and implementation of a comprehensive student life programs which promote student involvement, learning opportunities, and personal responsibility. The Director is responsible for the formulation, development, and implementation of best practice policies, procedures, and programs related to CPS student development. The Director, working with other University staff, faculty, and campuses, is charged with developing a comprehensive, student centered, community-based, and campus life programs designed to promote student success, learning, and overall retention.
25% - Strategic Leadership
Collaborate with the Senior Associate Dean of CPS Student Affairs to plan, implement, and evaluate the student engagement programs and services that support both the accomplishment of the College's annual goals and strategic plan.
Serves as a liaison with campus administrative offices (e.g., Student Support Initiative) and student organizations acting as a campus-wide resource person for all student populations.
Contribute to holistic development of students through programs, events, leadership opportunities, and membership in organizations.
Direct the development of student engagement programming and activities for all CPS campuses with student-facing programs/events that promote community, equity, inclusivity and awareness supporting student retention efforts, which will also ensure compliance with legislative awareness requirements.
Collaborate and coordinate with NU's central offices and services including cooperative and experiential education, Enrollment Management, the Registrar's office, ITS, Learner Financial Services, Learner Affairs, Student Support Initiative, and Alumni Relations, as well as other college units, to ensure a seamless lifelong learner experience for all CPS learners.
Build, develop and maintain partnerships with internal and external stakeholders that provide students with access to social support resources and additional opportunities for leadership and engagement.
Align with enrollment management, and CPS faculty and staff to assist with providing implementing ongoing focus group events to capture 'Voice of Student' feedback to deepen student engagement, in an effort to demonstrate year-over-year improvement in graduation rates, while always improving student experience scores.
Oversee management and motivation of student engagement and support personnel (e.g., Academic Advisors) through specific initiatives and their own activities.
Manage relationships with internal partners across the college to promote collaboration and ensure consistent/uniform application of all functions, processes, and services within student engagement and support.
Oversee the functioning of student organizations through leadership development, training, supervision, and consultation.
25% - Operational Management
Plan, develop and, implement major campus events, programs, and initiatives as needed to enhance the student experience addressing all student populations, both domestic and international.
Provide day-to-day oversight and management of the college's student engagement activities and communications for all graduate and undergraduate program domains.
Working with the Assistant Director of Student Engagement, oversee all orientation and open house events and planned activities for all campuses.
The Director of Global Student Engagement is responsible for identifying potential performance improvements and the successful evaluation, deployment, implementation, and optimal use of technology platforms and applications to streamline communications, student engagement, and ultimately student success.
Develop and oversee calendars and communications including student portals, and webpages for events, programs, and initiatives to promote and generate student success.
Develop and conduct training for student organization leaders and advisors, establishing and maintaining open and regular communication with student organization leaders and advisors.
Represent CPS with outside educational institutions, internal departments, and professional organizations. Serve as department liaison and on campus/college committees as requested.
Serve on the Student Success Initiative (SSI) and Retention Committee as a student life representative and support the group with informational needs of students.
Working with units' management teams, monitor and manage resources to ensure comprehensive and responsive service and support for all learners in all programs.
Engage with the college's academic program operations and program faculty to ensure satisfactory course scheduling for all learners, minimize number of learners 'at-risk' for academic probation, encourage continuous enrollment to improve persistence and graduation rates, and ultimately enhance the student experience.
Recommend and respond to emergent needs and trends for student engagement.
25% - Monitoring and Reporting
Develop comprehensive reporting processes, and monitor budgets in area of responsibility to ensure fiscal integrity.
Direct, plan, assess, and evaluate all initiatives and activities related to student engagement and support to ensure agreed key performance measures are met.
Assist with building a data-driven culture for monitoring and measuring the volume and quality of student engagement activities, and resources to enhance student experience.
Develop and implement standardized reporting for daily, weekly, and monthly management of the department's performance to establish data-informed strategy for continuous improvement.
Work with leadership, measure, evaluate, and optimize the domestic and international learner experience in close collaboration with the Office of General Counsel, Global Learner Services, and CPS resources to foster a student success culture for learners around academic programs, experiential pathways, and other opportunities.
Promote and monitor CPS brand throughout the development, implementation, coordination, and evaluation of major communications, events and college-initiated programs.
Provide insights and recommended actions, evidence-based and data-informed, that can enhance learner experience to optimize CPS efficiencies and maximize outcomes.
25% - Learner Development
In collaboration with the Senior Associate Dean of CPS Student Affairs and other college leadership, the Director of Global Student Engagement employs strategic approaches to optimize and continuously advance the CPS learner experience.
The Director works with the Senior Associate Dean of CPS Student Affairs and Associate Directors of Advising to proactively reduce mitigate learner risk by advocating on behalf of any CPS learners that are experiencing challenges with personnel, conduct-related, career, or academic issues.
Work with unit management and the Office of Global Student Services to safeguard the learner well-being, student experience for all international learners and ensure success.
The Director works across programs and units within the college to strategize and optimize overall student engagement and achieve outcomes in support of student success and learner satisfaction.
They collaborate with business development teams, marcom, academic programs, and enrollment management to achieve semester/quarter enrollment goals and meet key leading indicators and performance metrics that align with the College's yearly goals and objectives.
Collaborate with the Office of Diversity and Inclusion, CPS Human Resources, and other stakeholders, as required, to lead and participate in initiatives to increase the diversity, inclusivity, and sense of belonging for all CPS learners to support persistence and retention to ensure learner success.
Assist with college-wide academic integrity efforts and provides collaborative leadership for the college-level academic appeals process as well as the College's interface with OSCCR (Office of Learner Conduct and Conflict Resolution).
Collaborate as needed with academic programs, faculty affairs, Human Resources, Office of General Counsel (OGC), Student Support Initiative (SSI), Global Learner Services (OGS), risk management offices including We Care, and other university services to ensure learners can access resources and receive due process in support of their academic and career aspirations in a timely and transparent.
Master's Degree in higher education, college student personnel, counseling or a related field. Terminal degree is a plus, and/or with significant career experience in global student engagement services, academic advising, and/or career services in higher education.
A minimum of three to five years of global student development experience, preferably in the area of student activities, experiential programs, student government, or residence life.
Demonstrated ability to lead large learner populations with diverse student engagement requirements to support equally diverse audiences primarily in the adult and continuing education and professional studies space.
Demonstrated experience developing and managing data-tracking systems about student participation, experience and well-being including proactive analytics, KPIs, reports and data-informed performance management of student engagement impacts on persistence, graduation, and student success rates.
Proven experience using best practice technology platforms and applications to scale and optimize student engagement and communications to ensure learner success.
Evidence of administrative responsibility and a record of successful implementation of student engagement processes, organizational structures, and programs to improve persistence, retention, and graduation rates in an adult and continuing education environment.
Demonstrated commitment to fostering diverse and inclusive learning and work environments ensuring the success of all students in adult and continuing education and professional studies programs where access matters. DEI education/certification is preferred.
Excellent communication skills, both written and oral.
Project and event management experience is a plus.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit www.northeastern.edu/benefits for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.