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Posted: 06-Jan-23
Location: Claremont, California
Employment Type:
Organization Type:
Salary Details:
Job Posting Title:
Assistant Director of Residential Operations
Job Details and Requirement:
GENERAL DESCRIPTION
This position manages all administrative aspects of the College’s residential operations including, but not limited to, housing software, housing process and procedures, and space management. This position works closely with the Associate Dean of Students and Director of Residence Life and Conference Services along with the Residence Life leadership team to cultivate a caring on-campus learning community and ensure the safety and comfort of students, staff, faculty, and guests in the residence halls.
ESSENTIAL FUNCTIONS:
- Implement and provide oversight for a comprehensive housing assignment process for new and continuing students. This includes, managing Pitzer’s Residence by Symplicity Software programs, completing timely updates and changes in student status, roster information, website and room and board charges. Responsible for communicating on-campus housing availability and options to students and parents. Have a working knowledge of housing in the surrounding area to assist students in making informed decisions.
- Responsible for implementing and supporting Blackboard and Integra 5 (Onity) security systems, including but not limited to: the coding of all cards, managing board plans and pre-board plans. This includes close coordination with the staff from the Facilities and Information Technology offices.
- Track occupancy trends and provide relevant information for Admissions, Financial Aid, Facilities, Student Accounts, Treasurer’s Office, International Students, and the Office of Student Affairs regarding enrollment projections and figures as they affect housing planning and assignments.
- Work closely with Academic Support Services to provide housing coordination and support for students with disabilities. Including accommodations for Emotional Support Animals (ESAs).
- Research and prepare complex reports and documents involving confidential and/or technical information. Prepare and monitor statistical information regarding budgeted revenue accounts, monthly occupancy reports, and board plan participation.
- Maintain close communication with faculty, staff, students, outside agencies and other individuals as needed. Respond to inquiries requiring knowledge of department and College policies, procedures, and guidelines as they relate to housing and conference services.
- Assist with the development of departmental dashboards and reports to support data-driven decisions.
- Perform on-call duty coverage and respond to student crises when appropriate. May need to assist students with accessing the student health center, counseling center, and/or local off-campus sites.
- Serve on Student Affairs, Pitzer, and consortia committees and work groups (such as OSA operations team, cross training workgroups, search committees, data committee, technology workgroup, facilties management, Pitzer @CCA, etc).
- Collaborate, support, and empower the Residence Life staff, Resident Assistants, and other student leaders to ensure a quality residential experience for students. Ensure their work is productive, impactful and in alignment with college and division priorities.
- Provide leadership and support as needed for divisional and/or institutional events (such as Student Resource Fair, Parents Weekend, Admitted Students Day, Check-in, Check-in, etc).
- Provide training and onboarding as needed for residential operations such as processes, platforms, etc to students, faculty, staff, etc.
- Assist, as needed, with Conference Services operations, including working with on-campus constituents, providing on-call support for conference services, supporting graduate and student summer staff members, and working with clients as needed.
- Assist, as needed, as facilities management liaison.
- Investigate, evaluate, and recommend feasible new programs and/or procedures as appropriate.
- Work collaboratively to ensure a quality residential experience for students.
- Perform a wide variety of administrative tasks. Exercise a very high degree of independent judgment, tact, and discretion in the execution of assigned responsibilities.
- Positive, energetic, team-oriented, with a proven record of collaboration.
- Firm commitment to social justice work and advocacy.
- Investigate and recommend the feasibility of new programs and/or procedures as required.
- Perform other essential duties and tasks specific to the position.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.
- Proven knowledge in the administration and development of residence life, student affairs and/or other student services.
- Provide collaborative leadership and develop positive interactions between different campus offices, groups, and student organizations. Work in partnership with consortium offices and groups
- Proficient with database management systems (i.e. Residence by Symplicity, Jenzabar CX, Blackboard, Onity Integra 5, and Cognos).
- Proficient with recent versions of the Microsoft Office Suite, including strong Excel skills with the ability to prepare complex reports with tables and graphs.
- Ability and willingness to learn additional technology as needed to complete essential functions of the position.
- Must have a student-centered approach and convey a passion for a liberal arts, higher education.
- Positive, energetic, team-oriented, with a proven record of collaboration.
- Firm commitment to social justice work and advocacy.
- Strong organizational skills to manage multiple tasks and priorities while satisfying commitments.
- Knowledge of conducting research, evaluating sources, analyzing information, and producing complex reports.
- Comprehend and ability to manage basic fiscal matters, such as program budgets, approving payroll, processing payments for invoices, and preparing journals using spreadsheets (Excel) and data systems (e.g. Workday Financials)
- Ability to identify and resolve problems in a timely manner, gathering and analyzing relevant information skillfully. Considers needs of stakeholders and when to involve others in the decision-making process.
- Ability to maintain strict confidentiality, remain open to the ideas of others, exhibit a willingness to try new things, and demonstrate maturity and composure in dealing with difficult or sensitive situations.
- Speaks and writes English clearly, accurately, and persuasively, with attention to detail and consideration for the target audience.
- Demonstrated initiative in prioritizing and planning work activities, uses time efficiently. Adapts to changes in the work environment, manages competing demands, and deals with frequent change, interruptions, delays, or unexpected events with aplomb.
- Ability and appreciation for working and interacting with a culturally and ethnically diverse population of students, staff, faculty, and other groups.
- Strong supervisory skills with the ability to supervise and direct work of a large team of student employees.
Basic Qualifications: Must have a master’s degree from an accredited institution. At least three years of professional experience in Residence Life or Student Affairs is required in positions of increasing responsibility, ideally at a higher education institution.
Preferred: Familiarity with Symplicity and Transact are preferred. Experience supervising the work of others and administrative experience managing a fast-paced office are preferred.
Working Environment: Work is performed in an office setting with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Will occasionally work outdoors for events and activities.
Physical Requirements: This is generally a sedentary position. Must be able to:
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Sit for prolonged periods of time;
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Operate a computer for prolonged periods of time;
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Communicate with others by email, in person and over the telephone;
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Read printed materials and a computer screen;
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Have the mobility to work in a standard office setting and use standard office equipment;
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Assist with the set-up and teardown of event tables, signage and other materials.
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Requires reaching overhead, grasping, pulling, pushing, stooping, bending, and twisting;
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Lift 15 pounds from the ground to waist level unassisted; and
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Have the stamina to manage a high-volume workload in a fast-paced work environment.
Supervisory Responsibility: Will supervise undergraduate student employees.
Work Model: This is a full-time position working 40 hours per week, 12 months per year. The regular hours for this position are 8:00 am to 5:00 pm, Monday through Friday. Will be required to work evenings and weekends as needed. Participate in on-call rotation. These hours will vary due to needs of the College or department.
Anticipated Starting Salary: $66,000
- Salary will be commensurate with qualifications, experience, and internal equity.
Demonstrated Applicant Commitment to Intercultural Understanding and Social Responsibility:
The Pitzer community values inclusivity and challenges itself to engage in ongoing self-assessment and communal learning in the areas of power, privilege, access and inclusion, especially in regard to racial injustice. The Office of Student Affairs strives together for a community where persons are treated equitably and systemic barriers are removed. Beginning with personal identity work and then investing in efforts on campus, we are engaged and ethical participants in creating a just society.
Throughout a candidate’s application materials and interview processes, they are encouraged to highlight:
- Self-awareness around dynamics of power and privilege
- Experiences in fostering an inclusive campus culture
- Success supporting persons of color and engaging in antiracist work
Instructions: Only qualified applicants please.
Application Materials: Upload the following materials to complete your application:
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Cover Letter: Indicate your reason for interest in this position, describe how your qualifications make you an ideal candidate, and explain which of Pitzer’s core values best relates to your own.
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Resume: List relevant qualifications and dates of experience.
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Professional References: References will be contacted for select applicants and advance notice will be provided. Provide the names of at least three (3) individuals who can speak to your professional qualifications. Include their business titles, contact information and an indication of how you are acquainted with them (e.g., former supervisor, coworker, etc.).
