Indiana University Purdue University Indianapolis (IUPUI)
Location: South Bend, Indiana,
Internal Number: 304479
EVC CAMPUS ACADEMIC AFFAIRS (SB-ACAD-IUSBA)
This is a limited-term Strengthening Institutions Program (SIP) grant-funded position to implement the Titan Teams Program, which is designed to provide case management support for first-year beginners, with an emphasis on specific student populations (e.g., low-income, underrepresented). The main goals of the program are to increase participating students’ sense of belonging, success, and retention. Titan Team Leaders will be responsible for overseeing multiple Titan Teams and for implementing strategies to achieve the desired outcomes. They will serve as case managers for their Titan Team students, supervise the peer mentors affiliated with their Teams, and coordinate with the other programs and offices that support their students. This position will be housed in Academic Affairs and report to the Special Associate Vice Chancellor for Advising and Retention. This position will work closely with the Titan Success Center.
Department Specific Responsibilities
Provides case management for a caseload of students in the Titan Teams program. Coordinates support provided by faculty and peer mentors attached to Titan Teams. Works with faculty, academic advisors, Academic Center for Excellence, the Titan Success Center, student service units, and other stakeholders to ensure wrap-around support.
Maintains information on Titan Teams students. Tracks and supports student progress throughout their college career. Maintains records on student progress, persistence, retention, and graduation.
Meets regularly with Titan Teams during semester to develop medium and long-range academic goals, review grades and student engagement reports, and identify problems before they become barriers to success. Assists students in developing strategies to promote academic persistence. Provides coaching, proactive and developmental guidance to assist Titan Teams students with their transition to college.
Designs, organizes, and runs events for Titan Teams students.
Recruits students to Titan Teams through outreach and coordination with New Student Orientation and other offices
Recruit, train, place, and supervise Titan Teams Peer Mentors.
Trains staff in best practices on topics such as case management.
Assists students to develop career goals and coordinates with Office of Professional Engagement and Career Services to provide career development for Titan Teams students.
Effectively uses university advising and retention tools and systems including notes on AdRx and appointments on Scheduler
Communicates outcomes at staff meetings and works with other Titan Team Leaders and Special AVC of Advising and Retention to refine and improve program
Other duties as assigned.
Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.
Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field
Master's degree in higher education student affairs or related field
2 years in student services, higher education, social work, counseling, law, or related field
Experience working with under-represented or under-resourced populations
Combinations of related education and experience may be considered
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Demonstrates ability to maintain confidential information
Ability to simultaneously handle multiple priorities
Demonstrates excellent judgment and decision making skills
Demonstrates customer service skills
Knowledge of student development, counseling, or career development theories and practices
Knowledge of current needs and trends of diverse student populations
Ability to advise students individually and in groups on student-related matters
Commitment to working with people from diverse backgrounds and demonstrated cultural competency
Ability to build strong partnerships with students and other university departments
Experience organizing events
Experience using Microsoft Office Suite (Word, Excel, and PowerPoint)
Ability to learn and use tools and software systems for coaching and retention
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
This position is grant funded with expected annual renewals. Renewals are contingent on the availability of grant funds.
We are hiring multuple positions for this role.
Indiana University South Bend campus
South Bend, Indiana
$35,568.00 annual salary
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
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About Indiana University Purdue University Indianapolis (IUPUI)
IUPUI, a partnership between Indiana and Purdue universities, is Indiana’s urban research and academic health sciences campus.IUPUI’s mission is to advance the state of Indiana and the intellectual growth of its citizens to the highest levels nationally and internationally through research and creative activity, teaching and learning, and civic engagement.By offering a distinctive range of bachelor’s, master’s, professional, and Ph.D. degrees, IUPUI promotes the educational, cultural, and economic development of central Indiana and beyond through innovative collaborations, external partnerships, and a strong commitment to diversity.