The Placement Exchange Job Board

The Assistant Director for Student Support (ADSS) reports to the Director of Student Support and Advocacy (SSA) and serves as a member of the departmentâ™s leadership team. The Assistant Director for Student Support shares in the comprehensive development, implementation, and evaluation of departmental priorities and daily office functions that meet the mission of the Student Success and The New School. The Assistant Director serves as a case-manager and provides direct support to students navigating critical situations that impact their academic and personal experience, including college transition issues, housing and food insecurity, financial wellness, identity development, discrimination, mental health, and sexual violence and harassment. This position serves on the university-wide behavioral intervention team (CARE Team) and acts as the case manager for the team. Additionally, the Assistant Director works with the food pantries, administers the health leave and return process, and serves on-call for off-campus student emergencies for a campus population of 10,000 students. 

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.

RESPONSIBILITIES: 

• Serves as a member of the Student Support and Advocacy leadership team and assists in the development, implementation, and assessment of the departmentâ™s mission and priorities.

• Supports the development, implementation, and evaluation of campus-wide resources that support students navigating critical situations impacting their academic and personal experience, including college transition issues, housing and food insecurity, financial wellness, identity development, discrimination, mental health, and sexual violence and harassment.

• Serves as a case-manager and supports, advises, and advocates for students in distress, while utilizing university and community resources to meet needs. 

• Administers the university-wide health leave and return process, including all documentation and communication with students, faculty, academic advisors and administrators. 

• Serves on the universityâ™s behavioral threat assessment team (CARE Team) and manages all case notes and communications with students, faculty, and staff. 

• Assists in the organizing and coordination of university-wide training for faculty, staff, and student leaders on recognizing and responding to students in distress.

• Facilitate hospital referrals, transports, and other student accompaniment as needed. 

• Manages and analyzes student support data and prepares timely and detailed reports.

• Serve in an on-call capacity to manage after-hours and weekend emergencies as needed.

• Provides direct supervision of The New School Food Pantry, including reporting, staffing, and inventory. 

• Participates in university-wide events, including residence hall openings, Orientation, Welcome Week, Family Weekend, and Commencement. 

• Actively participates in creating and fostering a culture of inclusion: possesses and develops in self and others, intercultural competency skills that promote a culture of equity, inclusion, social justice, and community engagement. 

• Serves on university-wide committees and task forces.

• Serves as a referral resource for faculty, staff, students, and parents.

• Performs other duties as assigned.

Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.

MINIMUM QUALIFICATIONS:

• Bachelor's degree and 2-4 years work experience related to the position in the area of social work, mental health, higher education or related field.

• Strong administrative, customer service, and interpersonal skills.

• Able to exercise sound judgment and manage high-stress situations

• Demonstrated intercultural competence, and a continuing commitment to advance equity, inclusion, and social justice practices in support of a diverse community.

• Impeccable integrity and ability to handle complex, sensitive, and confidential issues.

• Keen understanding of issues facing college students and their parents.

• Ability to manage multiple collaborative projects and systems in a fast-paced environment.

• Excellent interpersonal, oral, and written communication skills.

• Ability to adhere to University COVID-19 policy and requirements.

PREFERRED QUALIFICATIONS:

• Masterâ™s degree, higher education, social work, mental health, or related fields are strongly preferred.

• Applied understanding of student development theory, including the impact of advocacy and engagement initiatives on academic success and retention. 

• Previous experience with student crisis response and/or service in an on-call capacity.

• An understanding of emerging issues in higher education, particularly in student services.

• Ability to navigate Banner, Starfish, Pave Suites, and other higher education software technology.

WORK MODE

• Hybrid/Split - Employees hired for this position have regularly scheduled, consistent percentage of time on campus (ex 1-4x/week) and also work some of the time remotely. 

SALARY RANGE

• $65,000 - $69,000

 

About The New School

The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.

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