HBS Executive Education brings together senior executives from the world's most influential organizations, resulting in unparalleled diversity. We achieve our mission by working closely with faculty to design and deliver over 130 open enrollment and custom programs to over 13,000 participants annually, from over 130 countries. Open enrollment programs range from a few days to a few weeks over a period of months, while custom engagements help largely Fortune 1000 companies implement strategic changes and build organizational capabilities. Most programs are delivered on the HBS campus, where Executive Education has nine dedicated classrooms and more than 500 dedicated bedrooms in three executive residences. To meet the diverse needs of our community, our programming now includes in-person, virtual, and blended options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; enrollment and admissions; and finance.
Primary responsibilities include: The Executive Education delivery team is seeking a Program Manager to oversee the planning and delivery of a portfolio of Executive Education programs. Program assignments may include both open enrollment and custom programs, and include both on-site and virtual delivery. Reporting to an Associate Director of Program Delivery, primary responsibilities include:
Staff Management: Directs and manages two program coordinators; defines and communicates work standards and performance expectations, manages workflow through delegation and scheduled check in meetings, advises and facilitates professional development, provides ongoing feedback, trains new staff and provides ongoing coaching, communicates, motivates and guides staff around new processes and policies, serves as a role model.
Program Analysis and Management of Logistics: Makes strategic decisions that affect and impact the success of the program, seeks and maintains knowledge of best practices and plans accordingly, tracks and monitors program budget, facilitates a seamless participant experience and maintains the highest level of customer service among the team, manages and tracks enrollment for all accepted participants.
Relationship Management: Establishes and manages expectations with faculty, internal constituents, external clients, and portfolio directors, maintains and disseminates program delivery updates, manages scope of delivery with external clients, manages internal and external vendors, negotiates with vendors, serves as the point person between all constituents.
Conflict Resolution: Identifies and responds to potential areas of conflict, serves as the escalation point for all external client and participant concerns, uses judgment and escalates issues as appropriate.
Crisis Management: Manages last minute program changes in real time, manages medical, weather, and other emergency situations.
Leadership: Demonstrates the ability to; guide and deliver programs and other projects, support and facilitate department wide initiatives and business goals, motivate, encourage, and inspire staff, embrace and support change and deliver results, empower others.
Responsible for other duties as assigned
Bachelor's degree or equivalent work experience required
Minimum of 3 years' relevant work experience
Additional Qualifications and Skills
Bachelor's degree required
3+ years of direct line management, with proven project management skills and the ability/flexibility to handle multiple projects simultaneously.
Experience collaborating across a team and bringing projects to fruition.
This position requires a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, high energy environment. Flexible schedule necessary - long hours and week-ends while programs are in session; possible travel.
Prior experience in an academic environment is preferred.
Sitting using near vision use for reading and computer use for extended periods of time
Lifting (approximately 20 to 30 pounds), bending, and other physical exertion
This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 2 days per week when a program is not in-session. This role is required to be onsite for the entire duration of a program when in-session. Specific days and schedule will be determined between you and your manager.
While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.
Harvard University continues to place the highest priority on the health, safety and well being of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other health care individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University's COVID-19 Information Website.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.
Salary Grade: 056
Union: 00 - Non Union, Exempt or Temporary
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.