• Employers
  • Candidates
  • Search for Jobs
  • Employers
  • Job Seekers
  • TPE Virtual Event
  • Career Resources
  • Events
  • Blog
  • Partners
  • Planning Committee
  • Volunteer Opportunities
  • FAQs
  • Refund / Cancellation Policy

The Placement Exchange Job Board


Job Seeker Employer
  • Home
  • Jobs
  • Your Profile
  • Resources
    • Resources Home
    • Reference Checking
    • Resume Writing
    • Coaching
Help

Loading...

Job Seekers, Welcome to The Placement Exchange Job Board
Search Browse Explore Map Your Job Alerts Your Saved Jobs
Active Advanced Search Filters: (Click to remove)
Search Filters
Use this area to filter your search results. Each filter option allows for multiple selections.
Search Results: 2330 Jobs
  • Relevance
  • Newest
  • Closest
Create Alert
Loading... Please wait.
Towson University Logo
Lead Customer Service Associate
Towson University

Towson, Maryland

Florida International University Logo
Associate Director of Fraternity & Sorority Life
Florida International University

Miami, Florida

NEW! NEW!
Director, William R. Butler Center for Volunteer Service and Leadership Development
University of Miami

Coral Gables, Florida

NEW! NEW!
Reed College Logo
Director of Residence Life
Reed College

Portland, Oregon

NEW! NEW!
University of Pittsburgh Logo
Program Coordinator, Leadership Development
University of Pittsburgh

Pittsburgh, Pennsylvania

NEW! NEW!
Adams State University Logo
Director of Co-Curricular Recreation & Engagement (CoRE)
Adams State University

Alamosa, Colorado

NEW! NEW!
Director of Greek Life and Family Relations
Muskingum University

New Concord, Ohio

NEW! NEW!
Adams State University Logo
Coordinator of Fitness and Wellness
Adams State University

Alamosa, Colorado

NEW! NEW!
Director of Residential Experience
Florida International University

Miami, Florida

NEW! NEW!
Occidental College Logo
Resident Director
Occidental College

Los Angeles, California

NEW! NEW!
Pan African Student Resource Center Coordinator, Cross Cultural Centers
University-Student Union at California State University, Los Angeles

LOS ANGELES, California

Featured! Featured! NEW! NEW!
Associate Director, Community Standards
UNIVERSITY OF NEW HAMPSHIRE

Durham, New Hampshire

NEW! NEW!
Christopher Newport University Logo
Director of Student Success Services
Christopher Newport University

Newport News, Virginia

NEW! NEW!
Director of Corp. Relations, Key Indust. / Development Officer II
Michigan State University

East Lansing, Michigan

NEW! NEW!
SUNY Oswego Division of Student Affairs Logo
Director of Student Engagement and Leadership (SL 4, Director of Student Activities)
SUNY Oswego Division of Student Affairs

Oswego, New York

NEW! NEW!
Reed College Logo
Assistant Director of Residence Life
Reed College

Portland, Oregon

NEW! NEW!
Dean for Student Wellbeing
Gonzaga University

Spokane, Washington

NEW! NEW!
Executive Director of College Houses and Academic Services (CHAS)
University of Pennsylvania

Philadelphia, Pennsylvania

NEW! NEW!
Vice President for Strategic Enrollment & Student Services
Northwest College

Powell, Wyoming

NEW! NEW!
Illinois State University - University Housing Services Logo
Residence Hall Coordinator
Illinois State University - University Housing Services

Normal, Illinois

NEW! NEW!
Reed College Logo
Area Coordinator
Reed College

Portland, Oregon

NEW! NEW!
University of Montana Housing Logo
Area Coordinator
University of Montana Housing

Missoula, Montana

NEW! NEW!
Education & Inclusion Manager
Zeta Tau Alpha

Carmel, Indiana

NEW! NEW!
Director of Fraternity and Sorority Life, Student Services Manager 4
Pennsylvania State University

University Park, Pennsylvania

NEW! NEW!
Oswego State University of New York Division of Student Affairs Logo
Director of Campus Events and Conference Services (SL 4, Director of Student Union)
Oswego State University of New York Division of Student Affairs

Oswego, New York

Load More
Loading... Please wait.
Expand Show Other Jobs
Job Saved Save Job
Employer Logo
Lead Customer Service Associate
Towson University
Email Print
Application
Towson University Logo

Captcha / Bot check:

Copy from here
...to here
Captcha Image
Speaker Icon Click to hear these letters.
What is this?
The application opened in a new tab.
You may close this popup.
By using this feature you agree to our Terms and Conditions and Privacy Policy.
Details

Posted: 02-Feb-23

Location: Towson, Maryland

Employment Type:

Full-time

Organization Type:

Higher Education Institution

Internal Number: 2300002U

Job Summary 

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 22,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

 

The Lead Customer Service Associate serves a key role as the first line supervision to the customer service associates. This position organizes and directs workflow to ensure deadlines and customer expectations are met. This position trains customer service associates, serves as a resource person for the reservations unit, and serves to handle minor customer escalations. This position assists the Event Reservationist with creating 25Live training materials. This position assists with assessing student training.

 
Responsibilities and Duties
 

Utilizes the centralized automated reservation system for scheduling and canceling reservations, and to generate weekly and monthly reports. Maintains a two-business day turn-around time on customer contact within the unit. Understands, communicates, and enforces university and department policies, standards, and procedures for space usage on campus. Executes general duties associated with the position in order to maintain efficient and effective realization of goals and to achieve successful execution of scheduled events. Composes daily correspondence, specific to each event request, for university officials and departments seeking guidance, approval, and/or offering information. Maintains daily communication with Event and Conference Services (ECS’s) operations crew to ensure adequate support is available to schedule events with tight turn-over times or on short notice. Partners with Event Reservationist, ECS Associate and Assistant Directors (Sales & Event Management and Facilities & Event Operations) to determine the usage of space. Creates required searches within the databases of the automated reservation system and the online facility reservation form to run appropriate reports for customers and departments. Maintains files on customer reservation requests, ensuing correspondence, and eventual reservation confirmation to be used as supportive documentation for ECS’s event managers. Uses good judgment when scheduling facilities for events, allowing sufficient time for room preparation, event time, and breakdown or changeover to next event. Coordinate the scheduling of academic facilities for events with the various classroom approvers. Works with other campus schedulers to reserve facilities beyond the control of Event & Conference Services. Coordinates events with Parking & Transportation Services. Categorizes each event within the centralized automated reservation system by interested audience for the master calendar and by target audience for reporting by Event & Conference Services. Creates training materials, video tutorials, and suggests best practices/procedures of the campus scheduling software. Trains campus personnel including students with using the scheduling software.

 

Handles minor customer escalations usually of an immediate nature. Interacts with customer personally via telephone or in-person. Resolves scheduling challenges by seeking approvals from operations manager and/or offering alternate solutions. Determines the space needs for our clients (place the right event into the right space). Responds to customer requests within 48 business hours. Determine the availability of space and offer alternatives for various events. Develop good working relationships with campus schedulers, Parking & Transportation Services, Police, and Campus Life. Maintains positive relationships with staff within Event & Conference Services. Serves as a customer advocate by composing daily correspondence to appropriate university officials and/or departments by seeking their approval on the customer’s behalf. Maintains contact with customer during the approval process.

 

Receives and reviews facility reservation requests, and assigns requests to Customer Service Associate. Daily supervision of work load, determining priorities among the cyclical peaks within the semester. Trains customer service associate on departmental procedures regarding facility set-up and break down needs, facilities, events, and the requirements of each. Provides general guidance in tasks associated with facility reservation process. Makes recommendations to Event Reservationist for increased efficiency. Apprises Event Reservationist of all personnel and customer issues. Compiles information on training assessment for student organizations and staff for 25live trainings.

 

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

 
Qualifications and Skills
 

Required:

  • High School Diploma or Equivalent. 
  • Three years of progressively responsible clerical work experience.
  • Excellent Customer Service skills.
  • Experience with Microsoft Office and Internet Navigation.



Preferred:

  • 25Live facility and event scheduling software.
  • Smart Sheet

 

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

 
Salary and Benefits 

$34,977 annually and full University benefits that include annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here.

 

If you are motivated, innovative and team-oriented, we would love to hear from you.  
For consideration, please submit a cover letter and resume with your online application. 
This position will be open for a minimum of 14 days.  

 

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots

Create a Job Alert for Similar Jobs
Employer Logo
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).
Connections working at Towson University
More Jobs from This Employer
https://jobs.theplacementexchange.org/jobs/18134618/lead-customer-service-associate
Loading. Please wait.

Error

Powered By Naylor Association Solutions

Name this search so you can easily identify it later.

Presented by:

Our Partners:

About The Placement Exchange

The Placement Exchange is your definitive resource for the Student Affairs job placement process. With dynamic, online information, powerful networking opportunities, and a first-class job placement event, The Placement Exchange is dedicated to helping candidates find that perfect job and helping institutions find that perfect hire.

Contact Us

Candidate Services
Employer Services
Education & Resources
Billing
Press
Tech/IT
General Inquires
Phone: 740-358-0366

Volunteer With TPE

Volunteer for The Placement Exchange!

Latest Blog Post

View All Blog Posts
  • For Candidates
    • Find Jobs
    • TPE Virtual Event
    • Manage Account
    • Resources
    • FAQs
  • For Employers
    • Post Jobs
    • TPE Virtual Event
    • Manage Account
    • Resources
    • FAQs
  • About TPE
    • Partner Associations
    • Resources
    • Events
    • Volunteer
    • Cancellation Policy

© 2009 - 2023 The Placement Exchange. All Rights Reserved.

Recent Tweets

Follow @365TPE