The Placement Exchange Job Board

Reporting to the Director of Student Success, CARE, in the Division of Student Success, the Associate Director of Student Success, CARE, will support the management of the following areas: CARE, Basic Needs (Emergency Funding Program; Food Insecurity Initiatives), the coordination of the Leave of Absence/Withdrawals/Readmit processes, and bridge experiences; as well as serve as lead coordinator for the Strategic Learning Program (SLS).

The Associate Director will pay particular attention to the diversity, equity, and inclusion outcomes as they pertain to their role at the institution, with particular attention to our neurodiverse, BIPOC, Pell, LGBTQ+,  and International students.

The Associate Director plays a critical role in optimizing institutional enrollment strategies relating to retention and persistence efforts. Lastly, the Associate Director will provide and coordinate training and development across campus to support student success.

CARE TEAM Initiatives:

• Serve as the primary case manager for CARE
• Respond to and make appropriate referrals that connect students with support resources on and off-campus.
• Establish comprehensive plans of support for students and stakeholders as appropriate.
• Meet regularly with students to monitor their engagement with various resources.
• Assign CARE Cases to designated members of the CARE Network.
• Assist with notes during the weekly CARE Network meetings.
• Identify and respond to trends and institutional initiatives to promote student well-being.

Basic Needs (Emergency Funding Program; Food Insecurity Initiatives):

• Coordinate basic needs initiatives to support our students success and well-being
• Respond to students who make requests for emergency funding, and determine the appropriate stipend to be awarded to the student in need.
• Communicate with student(s) regarding their request and close the loop on these needs.
• Identify and educate student(s) on other available resources, both internally and externally that could assist them with their current situation.
• Communicate effectively with stakeholders as appropriate, including members of the campus community, parents/family/emergency contacts, and other external partners.

Strategic Learning Services:

• Support the on-boarding of SLS Coaches and Students who are engaged in the SLS Program.
• Provide weekly supervision to SLS Coaches, including the necessary feedback regarding effective strategies when working with a neuroscientist population.
• Meet with families/students for the initial intake process, and review the necessary documentation required for students to enroll in the SLS program.
• Work with Student Accounts in submitting line items for payment from the student for the SLS program.
• Work with HR regarding on-boarding of new SLS Professional Coaches and for payroll purposes.
• Work with Payroll to ensure stipends to both professional staff and graduate students.

Participate in the growth and development of the Area, Division, and Clark University

• Support the on-boarding and off-boarding process for students
• Support key retention and student success initiatives
• Support key initiatives and experiences within Student Success and the University, such as opening weekend, orientation, commencement, family weekend, traditional events, etc. 
• Serve as a responsible committee representative as requested
• Attend necessary meetings and inform staff regarding relevant information
• Promote efficiency and courtesy throughout the University community and ensure that it is consistent with Student Success' mission and values
• Remain cognizant of the University's mission and identity, the constant promotion of diversity, equity, and inclusion, and the importance of student voices
• Communicate effectively with supervisor concerning pertinent departmental and/or University matters
• Other duties as assigned that are within the best interest of the division

• The successful candidate will possess a Master's degree in counseling, social work, higher education administration, student development, student personnel or related field from an accredited institution, in addition to 3-5 years relevant experience in student affairs and higher education administration (or combination of education and relevant experience).
• Demonstrated experience working with young adults in crisis, individually or in groups, regarding mental health and academic concerns.
• Possess knowledge of appropriate responses and resources to students reporting suicidal ideation, chronic health issues, substance abuse, or other issues affecting their educational success.
• Possess general knowledge of legal issues, current trends, and best practices that inform student case management in higher education.
• Supervisory experience in working with individuals who support students in the SLS Program and CARE Network.
• Proven excellent written and verbal communication skills; excellent organizational, presentation and time-management skills; strong human relations skills.
• Ability to work effectively in a dynamic and diverse environment, especially with a highly creative student population.
• Possess collaborative disposition; possess the ability to think both critically and strategically; demonstrate strong communication, and problem-solving skills to review and analyze complex information; the ability to manage multiple priorities efficiently and effectively; and work well under pressure.
• Communicate effectively with supervisor concerning pertinent departmental and/or University matters.

Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.

Clark University embraces equal opportunity as a core value: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

Apply Online

About Clark University

Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.

Connections working at Clark University