Success Coordinators are key to the newly initiated Student Support Initiative (SSI) that pairs trained upperclassmen (called Student Success Guides) with incoming students through a tailored tech platform. Each Success Coordinator will organize, train, and supervise approximately ten Student Success Guides and oversee their engagement with caseloads of approximately 10-20 students, respectively.
This position requires some non-traditional work hours including evenings and weekends to accommodate student schedules, including those engaged in co-op, athletics, and other aspects of student life.
This position requires the incumbent to have effective administrative, organization, written and oral communication skills.
Experience working autonomously and the ability to exercise excellent time management and decision-making skills in areas of responsibility.
Skills and knowledge are normally acquired through completion of a Bachelor's degree or equivalent and one to three years' experience working directly with and supporting/developing students in Residential Life, Student Life, or related capacity, e.g., as a student peer mentor, orientation leader, etc.
Prior supervisory experience preferred.
Previous experience in conflict resolution/mediation and crisis management a plus.
KEY RESPONSIBILITIES & ACCOUNTABILITIES:
Staff Supervision -
Supervise the job performance of approximately ten Student Success Guides. Provide training and supervision, lead, engage and motivate employees while actively supporting a positive team culture. Provide an effective process for performance management that includes frequent feedback, recognition and coaching, and a development process that provides measurable goals, clear expectations, and solid direction to each team member. Address unsatisfactory employee performance including developing, delivering, and monitoring performance improvement plans. Facilitate the resolution of employee conflicts. Lead and guide employees/team to develop new skills, knowledge and abilities that will enhance their work and development. Plan, organize resources, assign, and delegate activities and measure results to achieve organization's expectations. Manage and coach team through changes that impact their day-to-day work by providing the needed structure and transparent environment. Assist employees in navigating business processes and resolving issues. Plan for and support employees in career and professional development opportunities aligned with organization's needs. Administer and ensure compliance with university policies and procedures. Review staffing needs including developing job descriptions and recruitment plans and leading the selection and onboarding process.
Elevated Concerns -
As Student Success Guides work with students, there will be instances where they elevate concerns that require immediate response from a Success Coordinator. This may include direct work with a student to provide additional support, working with Campus Partners, or additional coaching work with a Student Success Guide.
Program & Project Work -
Success Coordinators will assist with the development and growth of the Student Support Initiative through independent and collaborative work. Provide insights based on the experiences of both the Student Success Guides and the student participants that will be used to further the direction of the program. Collaborations will include working with other Success Coordinators, members of Student Affairs, the Educational Innovation Team, and other key Campus Partners.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.