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Details

Posted: 16-Feb-23

Location: Canyon, Texas

Type: Full-time

Salary: $3,550.00 monthly

Categories:

Residence Life and Housing

Salary Details:

This is the minimum salary. Depending on the years of experience, the salary may be negotiable.

Required Education:

Bachelors

The Assistant Director of Residential Living, under general direction of the Senior Director for Residential Living and part of the departmental leadership team, directly supervises the Housing Assignments Manager, central student staff members and indirectly supervises the Office Assistant.  The Assistant Director oversees an on-campus comprehensive assignment program including housing contracts, applications, and meal plan assignments. This position leads the front office operations including the residence hall tour program and recruitment, selection, training, supervision, and evaluation of the team.  The Assistant Director will develop, manage, and implement the communication plan for the department including marketing materials, webpage development, and all social media accounts.

Responsibilities:

Provides day-to-day oversight for the front desk central office operation.

• Assists in the direction of departmental activities to achieve the goals set forth in the strategic plan for the division.

• Serves as the StarRez “Power User” and oversees the StarRez client and web-based student portal setup and content creation (including process flows), room and meal plan configuration, software updates/upgrades, and other “behind-the-scenes” processes.

• Recruits, hires, trains, supervises, and provides leadership to all front office operations.

• Develop departmental marketing plans for communication and publicity of operational processes.  Oversees the website design, promotion, digital displays, departmental forms, print material, and placement of stories with appropriate print/electronic media for the advancement of residence life.  This includes social media ventures such as Facebook, Twitter, Instagram, and YouTube

• Assists with presentations and engaging with campus events (i.e., Orientations, Discover WT, etc.)

• Review and processing of housing and meal plan exemption requests

• Collaborate with StarRez, Gold Card Office (Blackboard), Information Technology, and the University’s accessibility coordinator to ensure departmental processes align with university systems, as well as compliance with state and system rules and regulations.

• Assists in ensuring that all state and federal housing laws as well as university policies are followed.

• Supervision of all department operations related to contracts, applications, housing and meal plan assignments, room changes, billing, and technology.

• Oversees the on-campus living arrangements for summer students and students including the selection, training, and supervision of summer staff.

• Creation, review, and regular distribution of various departmental reports

• Coordination and supervision of the Move-In Process (serving as the chair of the Move-In Planning Committee) including the Move-in Herd volunteer program, community outreach, and training.

• Coordination of the VIP guest room program, including promotion, oversight, maintenance, and reconciliation of all associated accounts

• Provide oversight of residence hall tours and show rooms for consistency in design and departmental marketing.  Work with Hospitality Specialists to ensure adherence to established show room guidelines, maintenance, and upkeep.

• Coordination of departmental technology needs, to include computer acquisition, maintenance, digital displays, and staff and student accessibility needs.

• Serves on an on-call rotation team of professional staff that provides after-hours and weekend support to departmental staff and student staff members.

• Collaborates with the leadership team in the facilitation of the facility work order system to keep the facilities in good working order.

• Oversees the implementation of bulk processing as it relates to residence hall and meal plan card access and door access schedules in collaboration with the Gold Card Office and the Lock Shop.

• Participates in division meetings and on university committees as needed.

• Establishes and maintains cooperative and professional working relationships with students, faculty, staff, and campus administrators. 

• Maintain proficiency and provides excellent customer service in areas of responsibility.

• Other duties as assigned.

Necessary Qualifications:

• Bachelor’s degree in applicable field or equivalent combination of education and experience

• Four years of related experience in residential housing, learning experience, and/or student affairs.

• Training and supervisory experience

• Knowledge of university housing operations

• Strong interpersonal skills, written and verbal communication, time management, and decision-making skills.

• Demonstrated commitment to customer service.

• Strong experience of computer skills, including word processing, spreadsheets, and database applications 

• Ability to create and maintain relationships across campus in support of student transition and retention.

• Ability to communicate clearly and effectively to ensure understanding.

• Ability to multitask and work cooperatively while working with sensitive information and maintaining confidentiality. 

• Ability to develop and implement residential living procedures that are consistent with the residential curriculum including diversity, inclusivity, and equity goals.

• Some work beyond normal office hours and work on weekends will be necessary in order to meet the requirements of the office.

• Some travel may be required.

Preferred Qualifications:

• Master’s degree in Student Personnel Services, Business, Communications/Marketing, Higher Education Administration, or a related field, or equivalent combination of education and experience

• Experience in the development of residential learning communities through partnerships with academics and student life departments

• Experience working and managing budgets.

• Experience with residential management software system

• Proficient in StarRez, Colleague, Blackboard Card System, and/or Maxient software programs

• Experience developing and managing social media content and print publications.

About West Texas A&M University

WT is located in Canyon, Texas, on a 342-acre residential campus. Established in 1910, the University has been part of The Texas A&M University System since 1990. WT, a Hispanic Serving Institution since 2016, boasts an enrollment of about 10,000 and offers 59 undergraduate degree programs and more than 40 graduate degrees, including two doctoral degrees. The University is also home to the Panhandle-Plains Historical Museum, the largest history museum in the state and the home of one of the Southwest’s finest art collections. The Buffaloes are a member of the NCAA Division II Lone Star Conference and offers 14 men’s and women’s athletics programs. The A&M System strives to maintain a competitive, high-quality benefit package to support the health and wellness needs of our diverse workforce. This includes comprehensive health and welfare insurance plans, additional health and lifestyle programs, and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits (https://www.wtamu.edu/business-finance/human-resources/benefits.html)

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