Meal Plan provided when dining facilities are open during the year
2 openings available.
Internal Number: 523587
Under general supervision of the Associate Director, the Student Services Professional II performs moderately complex professional student service work. Assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This generally requires: planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and/or acting as spokesperson within the area of expertise.
This role requires use of sound independent judgment while dealing with moderately complex student service problems. It demands the utilization of effective interpersonal skills with both individuals and groups, to be flexible and versatile, to use tact and sensitivity and to apply effective analytical skills in assisting with the preparation of documentation, mandatory reporting and program assessment.
The purpose of this work is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers.
University Housing Services(UHS) is a non-general fund, self-support program with approximately 2,100 on-campus beds housing a mix of first-year through graduate school students with 7 residence halls and 1 dining center; 45 full- time employees, 56 paraprofessional staff, approximately 150 student staff. UHS includes a First-Year Experience Program and Residential Theme Floors and a full Summer Conference Program.
The Residence Hall Coordinator (RHC) is responsible for the development of a positive community atmosphere in the living environment conducive to student development and academic success.
The RHC is responsible for implementing and carrying out the University Housing Services conduct within assigned community. The RHC will work with the Associate Director of Residential Education on higher level conduct issues.
The RHC will generally serve as the first responder regarding safety, crisis, and emergency situations in the residential community. The incumbent will oversee the daily building administration, procedures, and operation of their hall. In addition, this position will serve in a variety of capacities working on projects, committees, and tasks.
The RHC has responsibility for direction and leadership of 1-2 residence halls including providing lead work direction to 6-14 Resident Advisors, 8-15 Desk Attendants, 1-4 graduate students, and 20-50 Student Safety Ambassadors/Student Delivery Staff. The incumbent is also responsible for advising Hall Council and performing academic advising.
This is a 12-month live-in position renewable each year based on performance, departmental need and available funding.
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty and staff, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
1. University student services experience (e.g. advising, admissions, community development, conduct, residential education, or student programming)
2. Experience working with students from various ethnic and socioeconomic backgrounds
Knowledge, Skills, Abilities
3. Ability to independently prioritize, plan and organize work in a fast-paced environment
4. Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population
5. Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment
6. Ability to compile, prepare, write, and review reports
7. Ability to prepare and give presentations
8. Proficiency using standard office software packages (e.g. Microsoft Office Suite)
9. Familiarity working with school-based record/data systems/software (example: PeopleSoft, StarRez)
10. Ability to understand, interpret and apply moderately complex rules, regulations and procedures
11. Ability to maintain confidentiality
12. Ability to train and provide lead work direction to others (i.e. student employees/student leaders)
Work Schedule Requirements
13. Ability to work a flexible schedule including evenings, weekends and holidays
14. Ability to live on-campus and participate in an on-call duty rotation
Conditions of Employment
Ability to successfully pass a background check.
15. Master's degree in Higher Education or related field
16. Experience working with students considered to be “at risk”
17. Experience in a college or university housing services program beyond the Resident Advisor level
18. Experience working with theme/learning communities or first year experience programs.
19. Experience with programming, crisis management, community development, conduct and/or administration
20. Knowledge of live-in requirements and the challenges that go with living on campus
21. Knowledge of and ability to respond to safety and emergency situations
Sacramento State has been educating students and serving California’s capital region since 1947. Located six miles from the state Capitol and a vibrant urban core, the University and the community it serves are intertwined. From research projects, entrepreneurship, and service learning, Sacramento State consistently adds value to the student experience, to the region, and beyond.