The position is hourly ($20.15 - $31.26/hour) with 37.5 hour workweek. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, and market rates for positions within the same grade. The position is eligible for overtime during peak hours such as Parent & Family Orientation and Parent & Family Weekend.
Internal Number: JR72471
Reporting to the Assistant Director for Parent & Family Programs, the Program Coordinator manages events that focus on the outreach to, and engagement of, the parents and families of undergraduate students. Additionally, this individual will support communication strategies for the parents and families of undergraduate students and new students.
Primary Duties and Responsibilities
Centralized point of contact for parent and family inquires – 40%
Provide timely and accurate responses, referrals, and follow-up in ways that cultivate partnerships with families in supporting their students.
Coordinate efforts with the Dean of Students, WashU Cares, academic divisions, and other campus partners on behalf of parents and families, as appropriate.
Implement and coordinate programs and events for families of undergraduate students- 25%
Event scope includes 100 to 4,000 participants ranging from 1 hour to 3 days.
Assist with the planning and implementation of parent and family programs including, but not limited to, Parent & Family Orientation, Parent & Family Weekend, and the Family Webinar Series.
Support communications for families of undergraduate students- 25%
Works with the Assistant Director to develop and implement a communications strategy for families of undergraduate students and new students.
Manages the procurement of materials from campus partners. This includes establishing workflows from staff contacts to ensure a structured system for gathering and uploading content to newsletters, websites, and printed publications.
Coordinates the development and execution of messages that are sent through appropriate internal channels of communication. Position writes, edits, and proofreads.
Coordinate with graphic designers and manage the Student Marketing and Communications Team.
Specific publications include, but are not limited to, Bear Essentials, New Bearings, the families website, newsletters, and social media.
Assist in training and guiding student staff- 5%
Perform other duties as assigned – 5%
The ability to be on-call and work nights and weekends is required more than 15 days/year during special events such as student leadership trainings and retreats, Bear Beginnings, Parent & Family Orientation, and Parent & Family Weekend.
Department and University Overview
About Student Transitions & Family Programs
Student Transitions & Family Programs (STFP) supports students through their transitions in the Washington University in St. Louis community and throughout their undergraduate studies to assure they build and sustain their academic and personal goals. More information can be found on the new students website. Student Transitions & Family Programs also supports the families of all undergraduate students through programs and events such as Parent & Family Orientation, Parent & Family Weekend, and the Family Webinar Series. More information can be found on the parents and families website. The office brings together people, programs, and resources to provide an undergraduate experience of exceptional quality where all students are known by name and story and where they prepare themselves for lives of purpose and meaning.
About Washington University in St. Louis
Washington University in St. Louis is a moderate sized, selective, private university of over 14,000 full-time students, evenly divided between undergraduate and graduate/professional students. The university consists of eight schools, five of which have both undergraduate and graduate programs. We have an incoming first-year class of approximately 1,800 and 100% of first-year students live in on-campus housing. Students come from diverse geographical and cultural backgrounds representing all 50 states and over 100 nations. 90% of undergraduates are from out of state and approximately 65% come from more than 500 miles away. WashU's most recently welcomed a first-year class in which 20% of the students are Pell-eligible, 15% are the first in their families to attend college, and 51% identify as students of color.
About the Region
St. Louis is a national hub for important research and business development, especially in the fields of biotechnology and plant science. Today, engineers, scientists, business leaders, educators, artists and other innovative and creative professionals here are working at the forefront of a multitude of fields and endeavors. Our campus is adjacent to Forest Park, the largest urban park in the United States, where all of the attractions are free of charge, including the Art Museum, Zoo, Science Center and History Museum. Forest Park is also home to The Muny, the largest outdoor amphitheater in the United States.
How to Apply
This position is currently open. Applications along with cover letter and resume can be submitted on jobs.wustl.edu. The Job Requisition number is JR72471. For questions, please email firstname.lastname@example.org.
1-2 years of professional experience working in a university setting.
Previous experience with assessment and program evaluation.
Proficient in Microsoft Office Suite Package (Word, Excel, Powerpoint, Publisher, Outlook).
Comfort with utilizing new technologies as appropriate (Box, Wordpress/Formidable, Google Forms, and Qualtrics).
Effective verbal and written communication skills, including but not limited to, editing, copywriting, and public speaking.
Demonstrated success in working with diverse populations.
High school diploma or equivalent high school certification and three years relevant experience.
Washington University in St. Louis (WashU) is a private research university with its main campus in St. Louis County, and Clayton, Missouri. WashU's undergraduate student population is approximately 7,500 and its graduate student population is approximately 7,000. Close to 5,000 undergraduates live in on-campus housing.