The Residential Life Night Manager provides assistance in the emergency response, supervision, and programming within the campus residential environment during the evening and overnight hours at the University of Miami. The Residential Life Night Manager conducts community tours in residential areas to ensure the safety of students and guests while providing support and guidance to Housing and Residential Life student staff related to student crises and campus emergencies. Additionally, they collaborate with Assistant/Area Director on-duty staff to determine appropriate responses to overnight student issues of concern.
Primary Duties and Responsibilities:
Leadership and Training
Assist in the evening and overnight supervision of student security staff members and Resident/Community Assistants on-duty.
Assist in overnight supervision of on-duty and Safety & Security student employees through community tours.
Ensure student staff complies with University and Departmental policies and procedures, especially concerning crisis response.
Assist in developing and delivering training presentations, resources, and programs for student security and Resident/Community assistant staff related to crisis response training and protocols.
Assist with student staff recognition as well as performance evaluations and hiring processes.
Attend Residential Life meetings and trainings.
Attend HRL and University special events such as trainings, orientation, etc. as directed by the Assistant Director of Residential Life, Safety & Security.
Attend weekly and monthly HRL Safety & Security meetings and special events as directed by the Assistant Director of Residential Life, Safety & Security.
Crisis Response
Provide initial in-person response to duty calls placed during the hours in which the incumbent in this position is at work. This responsibility includes responding to emergencies, health and wellness concerns, and student conduct incidents.
Provide accurate reports regarding policy violations and maintenance issues daily.
Assist in enforcing University policies, procedures, and behavioral expectations of residents.
Escalate duty calls to the Area Director on-duty (or higher) as situations and needs warrant.
Provide coverage for a student incident in the absence of the Area Director on-duty when s/he is handling a concurrent student incident elsewhere in Housing.
Participate in administrative room searches performed in conjunction with the Area Director on-duty or another authorized staff member of Housing and Residential Life and/or the Division of Student Affairs.
Notify appropriate parties on a nightly basis of any issues related to student concerns, safety and security, well-being, and/or facility issues.
Manage, update, and communicate the restricted access list. Address issues involving trespassing and administrative access restrictions.
Education and Outreach
Conduct outcomes-based educational programs and outreach to students during the evening and/or overnight hours on the topics of safety and security.
Communicate directly with students to help them maintain a safe environment.
Monitor the environment by conducting tours and reporting issues.
In partnership with the staff, provide a positive living environment for students that is conducive to living and learning through programming, structured community-building efforts, interactions with students, and other initiatives.
Oversee semi-annual fire drills performed in Housing under the supervision of the security staff in conjunction with UMPD, CGFD, and UM Facilities.
Plan and facilitate fire safety education for students who violate HRL Fire Safety policies.
Other duties as assigned by the Assistant Director of Residential Life Safety and Security or other senior residential life staff members.
Other Duties
Assist the Area Director and Safety & Security staff in facilitating the evening operations of the residential colleges, Lakeside University Village, including office management, facility maintenance, space management, customer service, and safety and security procedures and protocols.
Assist in the opening and closing of student housing complexes.
Assist in the operations of the residential areas in the event of a hurricane or other large-scale natural or manmade disaster that threatens normal operations of the University.
Assist with administrative operations such as procurement, reporting, evaluations, and special projects assigned by the Assistant Director of Residential Life, Safety & Security.
Systems Management
The position utilizes the following software platforms:
StarRez
Maxient
Microsoft Office
Qualtrics
CS Gold
Onity
Workday
When I Work
Knowledge, Skills, and Abilities:
Demonstrated supervisory experience with student staff
Strong administrative and problem-solving skills
Exceptional written and oral communication skills
Possess strong interpersonal, communication, and mediation skills
Ability to develop and maintain positive working relationships
Demonstrated skills in managing crisis situations
Ability to work independently and autonomously without daily direct supervision
Possess the physical, mental, and emotional ability to work long and irregular hours, occasionally involving emotional stress, and often including interruptions to normal work and unpredictable work issues (student crises).
Education Requirements (Essential Requirements):
Bachelor’s degree required
Work Experience Requirements (Essential Requirements):
Minimum of one (1) year of full-time experience working in a college or university housing and residential life setting or similarly applicable experience
Experience as a student employee in Housing and Residential Life (resident assistant, security assistant, etc.) is desirable
Work Schedule:
Participates in a schedule of 4 days on and 3 days off.
Works a combination of nighttime and University business hours during winter and summer break periods of the year.
The University of Miami is home to nearly 16,000 undergraduate and graduate students from every state in the nation and 140 nations around the world. The Department of Housing and Residential Life is home to an extensive and diverse residential program featuring seven residential communities. The cornerstone of the residential program is a system of five residential colleges that blend the Oxford and Cambridge tradition of live-in faculty with the American commitment to student development and academic success. Residential Colleges range in size from 400 – 850 students. The University also offers University Village, an apartment area housing approximately 800 upper-class students and our newly opened Lakeside Village offering suite/apartment style living that houses approximately 1100 sophomore and above students. We strive to fulfill our vision– Student Housing for Student Success.
