The Division of University Life’s Student Success Coaching unit is a hub for student engagement for all new freshman and transfer students and provides access to coaching for all undergraduate students at Mason. Student success coaching increases the retention rate and academic success of incoming students by helping students set and achieve academic, career, and personal goals and connecting students to campus and community resources. The Student Success Coaching unit provides incoming students access to ongoing mentoring and coaching from professional and student staff that maintain university-wide and college-specific knowledge to ensure the success of Mason’s incoming student populations.
About the Position:
Reporting to the Assistant Director, the Success Coach provides holistic support for their assigned caseload of incoming students in their first year and available for the duration of students’ time at Mason as needed by using the university’s chosen methodology in the nine focus areas of development (academics and major fit, school community, managing commitments, effectiveness, commitment to graduation, career exploration, finances, civic engagement, and well-being). Success Coaches provide an element of support for student career goals beyond the academic component. Mason will provide coach training on the coaching methodology to all incoming Success Coaches. The Success Coach provides success strategies for students, manages outreach and support efforts, and intervenes on student concerns to increase retention. Success Coaches contribute to Mason’s strategic goals of preparing career-ready graduates, while increasing graduation and increasing retention rates.
Support of daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided by using the university’s chosen methodology in the nine focus areas of development (academics and major fit, school community, managing commitments, effectiveness, commitment to graduation, career exploration, finances, civic engagement, and well-being).
Coaches assist with students’ career exploration and major fit processes to achieve academic and career goals, as well as identify barriers to success and help students implement strategies to overcome them.
Maintain university-wide and college-specific knowledge of relevant policies, procedures and resources for first year students.
Student Impact and Outreach:
Monitors student progress and performance, analyzes problem areas, determines solutions and conducts intervention activities and processes for students.
Coaches meet with and provide success strategies to students; manage outreach and support efforts to students with a variety of academic and personal development skills necessary to achieve student success.
Coaches assist and support all retention related efforts within the school/college to support success and retention efforts, while implementing interventions to improve student retention. Success Coaches collaborate with academic advisors and other university stakeholders to support student success.
Coaches are required to participate in university, divisional, and unit-based events and are required to be on-campus when necessary. Events include but are not limited to New Student Orientation, Preamble, UL All-Staff Meetings, I-Team meetings, SSC programs, and other stakeholder-related programs.
Provide appropriate, accurate, and timely referrals for students.
Follow-up with at-risk/interventions for students identified in the Patriot Success Survey, and other relevant student surveys.
Training and Technology:
Coaches are required to participate in university wide foundational coaching training and ongoing professional development.
Success Coaches must achieve success coaching certification within 12-15 months of attending foundational coach training.
Success Coaches are required to utilize the chosen university platform for tracking and reporting student interactions and making referrals.
Other related duties as assigned by Assistant Director.