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Posted: 21-Feb-23
Location: Flagstaff, Arizona
Type: Full-time
Salary: 42,000
Categories:
Salary Details:
Preferred Education:
Internal Number: 607043
Campus Living at Northern Arizona University houses over 8,100 students and staff in 22 campus living communities (CLCs), including traditional, suite, and apartment communities. Our departmental mission and four foundational value areas work in concert to provide an intentional, comprehensive and expansive lens guiding all we do and how we do it. Through our values, we ground our approach, priorities, decisions, interactions, services, staffing, resources, processes, policies, reflection, and navigation of complex situations.
Campus Living Mission Statement:
“We create a welcoming and vibrant campus living experience where students connect, explore, and belong.”
- Care and Support
- Community and Connectedness
- Equity and Inclusion
- Learning and Development
We value and honor diverse experiences and perspectives, and are committed to fostering inclusive communities where individuals feel valued, safe, and understood. To promote the success of students, staff and faculty, we strive to learn about individual and shared human experiences, while advocating for the respect and inclusion of all identities.
Position Overview
The Campus Living Community (CLC) Coordinator is a 12-month, full-time, live-in position, reporting directly to an Assistant Director, Campus Operations (AD) in Campus Living, and responsible for the overall management of the daily operations of a campus living community housing 350 – 800 residents.
The CLC Coordinator supports students, staff and the department in advancing our mission and foundational value areas through staff supervision, resident engagement, operational processes and attention to community facility needs. Working directly hand-in-hand with all functional areas of the department (CL Initiatives and Partnerships, CL Operations and CL Facilities), the CLC Coordinator develops and implements a community engagement model in the CLC that reflects current student development needs and trends. As a member of the Campus Living team, the CLC Coordinator contributes to diversity and inclusion efforts, and supports the mission and values of Campus Living, the division of Student Affairs, and the NAU 2025 - Elevating Excellence Strategic Roadmap.
Summer Responsibilities:
Campus Living serves a variety of populations during the summer months including NAU students, focused-program participants, and conference guests from the state, country and world. CLC Coordinators help ensure continuity of all departmental operations during the summer, and participate in the hiring, training, supervision and evaluation of summer student staff. Participation in the on-call rotation, oversight of building preparations and turnovers, and customer service focused efforts are included in summer responsibilities. Summer committees include a variety of workgroups and projects as well as planning for the upcoming academic year.
Staff Supervision and Development - 35%
- Hire, train, supervise, and evaluate 7-22 Community Assistants; potentially directly supervise one CLC Graduate Assistant, dependent on community placement.
- Create, implement, and assess a community engagement plan that provides guidance and expectations for Community Assistant outreach and engagement efforts with students living in their area and CLC.
- Work with staff members individually through one-on-one meetings/interactions, and as a team during weekly staff meetings, to encourage growth and development.
- Provide staff ongoing positive and constructive feedback including two evaluations over the course of the academic year to measure success and growth in the Community Assistant position.
- Facilitate staff meetings and participate in centralized staff meetings and in-services. Weekly staff meetings are scheduled for Wednesday nights from 7:00 p.m. - 9:00 p.m.
- Organize and facilitate staff development activities to promote a strong sense of team and support.
- In conjunction with Campus Living Operations supervisory staff, provide onsite support and guidance for student staff working at the CLC front desk/hub, including Community Assistants, CLIP Peer Supporters, and CL Operations Assistants
Student Support and Development - 30%
- Support students, staff and Campus Living in advancing the departmental mission and four foundational value areas.
- Develop an inclusive and welcoming environment for residents and staff; be aware of current events and issues which impact students coming from various backgrounds and experiences.
- Interact and build rapport with residents from a wide variety of social backgrounds, providing them with personal and administrative support, with a commitment to help develop students.
- Work with students to develop and maintain an atmosphere conducive to study and community living; encourage students to take responsibility for developing a communal atmosphere.
- Collaborate with Campus Living Initiatives and Partnerships (CLIP) staff and campus partners to develop and implement programs and initiatives that support student success and provide targeted resources for residents in specific campus living communities.
- Provide and share on-call coverage for campus, including weekday, weekend, and holidays. Collaborate and consult with Manager on-call for high-impact situations involving students, and follow up with CLC staff accordingly.
- Address emergency and crisis situations appropriately as they arise and work to mitigate community impact.
- Provide support, guidance and appropriate referrals for residents in need of professional services and resources; be knowledgeable of campus and community resources.
- Apply conflict resolution skills when responding to students in crisis, roommate conflicts, student concerns, etc.
- Understand and enforce the policies and procedures of the NAU Student Code of Conduct and Standards of Residence; lead with care and an educational focus on student behavior, individual and community impact, and student learning.
- Serve as a hearing officer for Campus Living and the Office of Student Rights and Responsibilities. Address inappropriate behavior of students incorporating a student development perspective and following due process; determine fair and appropriate educational sanctions; and complete appropriate documentation. Make conduct referrals as appropriate.
- In partnership with the CARE staff in the Dean of Students office, assist with follow-up and provide resources to students of concern. Make referrals as appropriate.
- Coordinate the election process and advise the Community Council to coordinate an effective team and support leadership development.
- Attend weekly Community Council Meetings and meet with executive members.
- Attend Residence Hall Association General Council meetings at least once a semester.
- Manage and maintain an active social media presence for your assigned community in collaboration with Campus Living staff.
Administration, Operations and Facilities Management - 20%
- Communicate regularly with supervisor and other ADs as needed to provide accurate, timely and detailed information, and to keep supervisor informed of situations occurring in the campus living community.
- Assist with coordination of operational functions including student check-in/out, key/access card oversight, emergency room assignments, community transfers, damage charge assessments, and term transition checklist items.
- Utilize software to manage occupancy, community resources, student engagement reports, student employment, facilities work orders, etc.; become proficient with primary management systems include StarRez, Maxient and TMA.
- Review and collaborate with supervisor/other ADs to authorize expenditures for community engagement, community council, and staff development; ensure Campus Living and NAU budgetary guidelines are followed.
- Tour and inspect facilities to ensure building security and safety.
- Provide input and feedback related to facility improvements that address student needs and enhance the community living experience.
- Serve as a liaison to departmental Facilities Coordinator(s). Report, track, and follow up on facilities issues in the hall.
- Consider parents/guardians as partners in the growth and development of students living on campus; within FERPA guidelines, provide timely follow up via email and/or phone with parents/guardians regarding their student concerns and experiences.
- Complete other administrative tasks and processes as assigned and needed.
- Summer Responsibilities: Campus Living serves a variety of populations during the summer months including NAU students, focused-program participants, and conference guests from the state, country and world. During the summer, CLIP and CLC Coordinators:
- Hire, train, supervise and evaluate summer student staff.
- Respond to emergencies, critical incidents and resident concerns during scheduled on-call shifts.
- Oversee building preparations and resident turnovers.
- Serve on summer committees, which include a variety of workgroups and projects as well as planning for the upcoming academic year.
Departmental Involvement and Professional Development - 10%
- Serve on departmental committees to coordinate and manage processes, develop schedules and trainings, address critical issues impacting students and staff, etc.
- Attend scheduled weekly departmental meetings and other staff meetings, workshops, and developmental opportunities.
- Open and close campus living community at the beginning and end of each term transition; submit end of semester reports.
- Participate and assist in facilitating departmental student staff trainings in August and January. Plan and implement community-specific staff training sessions related to the role and areas of improvement.
- Stay current in higher education and student development trends and best practices; serve as a departmental resource regarding community development, diversity and inclusion, staff supervision and development, student development and trends, etc.
- Develop an individual professional development plan in consultation with supervisor.
- Participate in University, Student Affairs, and departmental trainings and developmental activities.
Other - 5%
- Other duties as assigned,
Work Environment
This requires some work outside of normal business hours due to engagement efforts, monthly all-student staff meetings, on-call responsibilities and high-level critical incident response. This position is responsible for facility walkthroughs and ensuring the safety of students on the Flagstaff Mountain Campus.
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