The Coordinator for Guest Services position will be responsible for the oversight of the customer experience in the Department of Housing and Residential Life (HRL). This individual will be responsible for the development and oversight of a tour program for prospective students (daily tours, Bobcat Day, summer orientation, etc), manage the front desk/reception area and call center of the department, and have oversight and responsibility for monitoring, managing, and ensuring the timely response to concerns that are generated through the departmental email address.
Tours & Guest Services
Oversee Housing and Residential Life tour program, including daily tours and special events.
Supervise front desk and call center students to ensure proper support, training, and response to customers.
Answer phone, e-mail, screen, or transfer calls; take messages; refer to other offices as appropriate.
Communicate with other personnel, faculty, staff, students, parents, customers and/or others the most up-to-date housing information to ensure quality customer service
Hire, train, schedule, and supervise a staff of student housing ambassadors.
Represent Texas State University and HRL at presentations and interact with parents, students, faculty, and other customers.
Actively participate in departmental programs and projects designed to support the mission and goals of the department, division, and institution.
Assisting the communications team in developing interdepartmental communications and marketing materials.
Team in developing interdepartmental communications and marketing materials.
Experience working in customer service, hospitality, recruitment or communications related field.
Master’s degree in Event Management, Public Admin, Marketing, Communications or related field.
Experience with customer response, call center management, and guest services.
Experience with leading and designing a tours program experience.
Experience with working in Housing and Residential Life.
Located in the vibrant and growing community of San Marcos, Texas State University has the unique advantage of being large on choices but small in feel. The university is known for warm, friendly students and engaged faculty and staff who will go out of their way to help students succeed. Our 38,000 undergraduate and graduate students choose from more than 200 bachelor’s, master’s, and doctoral programs—from biology to music to business to geography. Each student finds the personalized support and opportunities they need to succeed beyond the classroom.