The Placement Exchange Job Board

The Coordinator for Guest Services position will be responsible for the oversight of the customer experience in the Department of Housing and Residential Life (HRL). This individual will be responsible for the development and oversight of a tour program for prospective students (daily tours, Bobcat Day, summer orientation, etc), manage the front desk/reception area and call center of the department, and have oversight and responsibility for monitoring, managing, and ensuring the timely response to concerns that are generated through the departmental email address.

 

Tours & Guest Services Oversee Housing and Residential Life tour program, including daily tours and special events. Supervise front desk and call center students to ensure proper support, training, and response to customers. Answer phone, e-mail, screen, or transfer calls; take messages; refer to other offices as appropriate. Communicate with other personnel, faculty, staff, students, parents, customers and/or others the most up-to-date housing information to ensure quality customer service Supervision Hire, train, schedule, and supervise a staff of student housing ambassadors. Departmental Responsibilities Represent Texas State University and HRL at presentations and interact with parents, students, faculty, and other customers. Actively participate in departmental programs and projects designed to support the mission and goals of the department, division, and institution. Assisting the communications team in developing interdepartmental communications and marketing materials. Team in developing interdepartmental communications and marketing materials.