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Job Title: Assistant Director of Operations 

Reports To: Director of Housing & Residence Life

Location: Cornish College of the Arts – Cornish Commons 

FLSA Status: Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary:

The Assistant Director of Operations works in the administrative office under the direction of the Director. The primary responsibilities are customer relations/service, processing accounts payable/receivable, generating regular and reoccurring reports, facilities team coordination, supervision of marketing & leasing, and maintaining up to date vendor and resident files. This position is live-on and requires participation in an on-call rotation. 

Essential Duties and Responsibilities are as follows: 

• Assume leadership role in absence of Director.
• Assist with management of facilities team. 
• Ensure incoming and outgoing mail is processed. 
• Maintain and use office equipment and supplies. 
• Receive and process invoices. 
• Coordinate daily deposits of accounts receivable. 
• Maintain/update office documents such as resident floor chart roster, publication forms, key log, equipment log, etc. 
• Be a customer service representative of the community. 
• Coordinate projects (such as turn and vendor management). 
• Secure appropriate insurance and paperwork from vendors and facilitate vendor setup process.
• Assist in maintaining policy and procedure manuals and maintaining key logs and protocol
• Accept, process, and file applications as necessary. 
• Process room / space assignments.
• Maintain rosters and resident data. 
• Assist with application and contract audits as necessary. 
• Answer questions pertaining to the Housing Lease Agreement & housing community. 
• Directly supervise the Marketing & Leasing Coordinator and Operations Coordinator
• Assist with creating and reviewing marketing materials. 
• Generate and participate in the policies and procedures for the Welcome Desk. 
• Participate in the Professional Staff On-Call rotation. 
• Assist in maintaining facilities emergencies. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to apply because of incompatible assistive technology or a disability, please visits our website to contact COCM Recruitment. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law. 

MINIMUM QUALIFICATIONS 

• 2-4 years of higher education administration.
• Must have comfort and confidence in managing confidential crisis issues.
• Must possess effective skills in customer service, group facilitation, leadership and organization
• Must possess strong interpersonal, communication (oral and written) skills, computer competency (Word, Excel, content management systems, etc.), and the ability to work with a diverse population.

PREFERRED QUALIFICATIONS 

• Experience in higher education administration and/or property managements.
• A comprehensive understanding of student development, student personnel, and adjudication.
• Experience working with a diverse group of students. 

About COCM

COCM (Capstone On-Campus Management) is a company of student housing professionals who work with our partners – both universities and owners – to leverage campus housing to do great things: enhancing student recruitment and retention and improving student satisfaction and success. Since forming in 2003, COCM has grown from a management portfolio of just over 2,000 beds at three campuses, to 34,365 beds at 37 campuses. Our portfolio reflects a broad range of unit and facility types, geographic locations, institution types, and student markets served. It also includes campuses where we manage the entire campus housing program. COCM’s growth is the result of its talented student housing professionals, our values, and our commitment to serving as a fiduciary to our campus partners and owners. COCM believes in serving as a talent agency for Student Housing Professionals. That is why we are always looking for and hiring people with higher education backgrounds. Why is this important? Because when 100% of your focus is managing on-campus housing communities, you work every day with highly educated stakeholders in a campus environment. Thus, it is critical to have site and support perso...nnel with the appropriate experience and credentials to excel in this environment. And it is equally important you provide these professionals with training in all aspects of operating an on-campus community well – from budgeting and accounting, to marketing, to maintenance and student development. This is truly the secret of our success.

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