Programmer Analyst III - CRM (Senior Salesforce Developer)
Loyola Marymount University
Location: Los Angeles, California
Type: Full Time
Salary: $80,200.00 - $116,000.00
$80,200.00 - $116,000.00 Salary commensurate with education and experience.
4 Year Degree
Internal Number: R5771
As a Programmer Analyst in the ITS Experience and Engagement Products (EEP) team, you will own the development and support of cloud-based solutions that enable LMU business users to reach strategic goals and LMU students to achieve academic success.
You will partner with teams across the university while developing LMU’s new student success and alumni and donor engagement CRMs, based on Salesforce. You will support the analysis, programming, configuration, administration, troubleshooting, and maintenance needs of projects in alignment with LMU strategic goals and cultural values.
You will possess and contribute knowledge of concepts and trends related to Salesforce, CRM, data architecture, and higher-education technology through your own continued professional development and by representing LMU through participation in relevant professional associations and events.
Collaborate with project team members, stakeholders, and users to gather information about program needs, objectives, functions, and features to design new and improve existing processes
Conduct technical research and recommend upgrades or development of new information systems to meet current and projected needs
Review, implement, and upgrade complex systems and processes related to client operations
Elicit, analyze, define, and document user requirements for data workflow and logical processes including interfaces with other systems for the purpose of more efficient operation
Provide technical support and training to ITS and client staff in the proper use of systems and related products
Write detailed and easy to understand descriptions of user needs, program functions, and steps required to use, develop, or modify an application
Evaluate requests from users for hardware, software, and problem-solving activities
Develop and implement custom solutions for reports, scripts, and programs, including database models, custom objects, user interfaces, and API integrations
Coordinate testing and test cases with business analysts and users
Facilitate effective communications and positive relationships between ITS staff and users
Provide technology leadership in projects and initiatives
Understand and follow the ITS change management process
Understand the academic student lifecycle and apply that knowledge to technical projects
Present and provide verbal and written status updates and reports as requested
Represent LMU within technical communities and at professional organizations or associations, serve on committees as required
Perform other duties as assigned or requested
Loyola Marymount University Expectations
Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.
Typically, a Bachelor of Science in Computer Science, Information Systems or related field or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of technology, regulation and policy changes. Minimum 3 years of experience developing, implementing, and maintaining solutions in Salesforce CRM and Marketing Cloud, including working in Flow, Apex, SOQL, and Lightning Experience
Minimum 7 years of programming experience with at least 3 of those years in the Salesforce platform architecture
Knowledge of best practice practices in Salesforce development and security standards
Experience with enterprise integration tools and extract, transformation, and load (ETL) tools such as Talend, MuleSoft, or Jitterbit
Experience with source control (Git) and change control management
Deep experience with software development lifecycle (SDLC) methodology
Excellent critical thinking skills and a customer-service driven attitude
Ability to juggle competing priorities and context switch in a fast-paced environment as an effective member of a team
Exemplary written and oral communication skills, evidenced by background in preparing comprehensive reports, user documentation, and executive summaries incorporating complex, highly technical information
Ability to communicate technical concepts to business and end users in an approachable manner that demonstrates empathy and authenticity
Experience with the business requirements and the lifecycle of a Higher Education institution, including student affairs, university advancement, and enrollment management
Experience developing solutions in Microsoft Dynamics 365 CRM
Experience with Agile development methodologies
Experience with UI/UX design
Salesforce Developer and Administration Certifications
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
For full consideration please submit a cover letter and resume.
COVID VACCINATION REQUIREMENT:
To ensure the safety and well-being of our community Loyola Marymount University requires that all students, faculty and staff are vaccinated or have been approved for a qualifying medical or religious exemption.