The Placement Exchange Job Board

Keck Medicine of USC Advancement (Keck Advancement) is seeking an Associate Director of Donor Relations (the Associate Director). Reporting to the Senior Director of Donor Relations, the Associate Director is a vital member of the Donor Relations and Events team. The individual will steward a portfolio of donors that includes, but may not be limited to, annual giving, first-time, and student scholarship donors.

In addition to managing a portfolio of donors, the Associate Director will also oversee Donor Relations’ physical recognition program and execute distinct aspects of Donor Relations’ donor communications program. The Associate Director will work collaboratively with colleagues across Keck Advancement, the USC Keck enterprise (Keck School of Medicine, Keck Medicine of USC, Norris Comprehensive Cancer Center, Verdugo Hills Hospital, and more), USC’s central advancement team, and others.

The individual who holds this position is expected to think creatively and expansively, leverage established and emerging best practices in stewardship and physical recognition, be solutions- and results-oriented, excel in delighting customers, adept at building and maintaining processes and systems, manage multiple stakeholder and project needs, act as a team player, and promote an environment that fosters inclusivity and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.

This position is currently hybrid (remote and in-office weekly).

Responsibilities

• Oversee the design, implementation, and measurement of comprehensive stewardship programs for annual giving (including leadership annual giving), first-time, and student scholarship donors in the USC Keck academic medical enterprise.

• Serve as the main stewardship liaison for the enterprise’s nascent leadership annual giving society. Working closely with the Director of Leadership Annual Giving and the Director of Events, help set and execute stewardship strategies that fulfill the target goals for this giving society.

• Devise a new program to creatively acknowledge, engage, and retain first-time donors to the USC Keck enterprise. Measure program’s activities to understand if activities are achieving desired outcomes.

• Lead stewardship of scholarship donors in tight collaboration with the medical education gift team and student affairs staff within the Keck School of Medicine of USC. Implement biennial scholarship stewardship outreach to relevant donors by liaising with students to build biographical profiles and narrative updates that give the donor visibility into the students’ experience and share their gratitude for their scholarship support. Support build-out of key creative assets for the student scholarship stewardship experience, and serve as a key support colleague for the Annual Scholarship Luncheon.

• Steward key donors within the above portfolios by creating and executing customized stewardship plans in close collaboration with relevant gift officers. Plans will be built to optimize donor-centric experience and be sustainable, scalable.

• Manage Keck Medicine of USC Advancement physical recognition program. Plan and implement processes, policies, and systems for physical recognition opportunities for USC Keck donors. Build relationships and work collaboratively with key facilities and institutional contacts around the Health Sciences Campus, and external vendor(s), to execute contracting, database management, design, production, and installation of physical recognition.

• Collaborate with Keck Advancement’s Events, Annual Giving, and Communications colleagues to activate communications products and experiences that appropriately engage portfolio’s donor audiences. Propose new ideas to refresh and upgrade relevant portfolio communications products.

• Contribute to the strategic implementation of the donor relations operation. Collaborate in the development, execution, and maintenance of new donor recognition, retention, and stewardship program/activities. Support data-driven decision-making within the team. 

• Foster key partnerships with Keck- and University-wide advancement partners to ensure partnership, collaboration, efficiency, and alignment; and, serve as a liaison between Keck Medicine of USC and other USC advancement staff.

• Perform other duties and special projects as assigned. The University reserves the right to add or change duties at any time.

Minimum Qualifications:

• Bachelor’s degree and/or combined education/experience as substitute

• 5 years or experience or combined education/experience as substitute

Preferred Qualifications

• At least 7 years of relevant experience.

• Experience working in a complex institutional setting, especially medicine and/or academia.

• Excellent written and verbal skills.

• Public speaking skills.

• Knack for organizing and maintaining systems and processes.

• Critical thinking skills and ability to see active and potential problems, propose solutions, and effectively make recommendations.

• Ability to work proactively and independently, as well as cooperatively with team members.

• Good judgment and effective decision-making skills.

• Strong interpersonal, and relationship-building skills.

• Exercise high level of integrity and honesty, and handle sensitive information with confidentiality and tact.

• Proficiency in Microsoft Office Suite, Google Drive, Zoom.

• Experience with Salesforce, including Marketing Cloud, as well as Adobe, InDesign, and other creative and database software programs.

• Willing to follow safety protocols related to COVID-19.

• Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.

The annual base salary range for this position is $77,537.78 - $90,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions; tuition benefits for staff & their family; free online professional development classes; discounts to football, basketball & other campus events.

The University of Southern California values diversity and is committed to equal opportunity in employment.

Minimum Education: Bachelor's degreeAdditional Education RequirementsCombined experience/education as substitute for minimum educationMinimum Experience: 5 yearsAddtional Experience RequirementsCombined experience/education as substitute for minimum work experienceMinimum Skills: Development research experience in higher education.Ability to self-manage, prioritize work assignments and manage multiple deadlines.Experience maintaining and interpreting large datasets and database systems.Excellent planning, organizational and interpersonal skills.Detail oriented with excellent written and oral communication skill.Proficient in Microsoft Office.Preferred Education: Bachelor's degreePreferred Experience: 7 yearsPreferred Skills: Donor prospect research experience in higher education.Volunteer experience in fundraising, campaign or non-profit environments.Experience with email marketing, website development/coding and Adobe Creative Suite.Extensive customer service experience.Fluent in one or more language in addition to English (e.g., Spanish).

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