On-site housing provided while at international locations Aug-Dec.
Preferred Education:
Masters
Additional Information:
10 openings available.
Internal Number: R112972
The Student Success Manager (SSM) role is a year-round, full-time, benefits-eligible position requiring the person in this role to live on-site with students for at least 5 months at one or more N.U.in locations globally, and then return to one of our Global Network campuses for the spring and summer. International housing is provided while on site at partner locations only. During the fall semester, this individual will live on-site and oversee the student life experience at one of our global locations working in close partnership with university and partner colleagues. While abroad, the SSM will work to ensure students are engaged and feel a part of a community. They will also serve as the point of contact for conduct and health and wellness related matters.
During the spring and summer semesters, this individual will be primarily based at Northeastern’s campus in Boston, MA, with the potential of working at other Global Network campuses as program management needs dictate. The Success Manager will work with Student Life and other campus partners on special projects and specific goals to support student and programmatic success.
This individual will work non-traditional hours including evenings and weekends, supporting student programming, and attending to the safety and wellbeing of students. They will also serve on an on-call rotation.
The SSM will supervise, train and support assigned Global Student Success Coordinators at their NUin site.
This highly demanding position requires a significant amount of patience, flexibility, assertiveness, diplomacy, self-initiative, as well as experience living abroad and working in fast-paced and ambiguous environments. This position requires a unique and flexible individual prepared to navigate the personal and professional challenges of location changes, varied responsibilities, and multiple reporting lines.
Knowledge and skills for this position are typically obtained through a Bachelor’s degree and three to five years of demonstrated student life experience or higher education experience in a residence life or student affairs capacity. A Master’s degree is preferred.
Experience with supervision, leading teams, and managing diverse groups of staff
Experience living, working, or studying abroad- or demonstrated equivalent transitionary periods/experiences
Experience working closely with high school or undergraduate students (in a counselor, residence life, student affairs, or related role)
Experience with crisis management, mediation, and conflict resolution
Flexibility and demonstrated ability to excel in fast-paced environments, navigate ambiguity, and take actions that satisfy diverse interests
Demonstrated history of supporting, advocating for, and/or leading DEI initiatives and values
Proven ability to coordinate and manage events for large groups with enthusiasm and attention to detail
Proven ability to work well under challenging conditions, demonstrate sound judgement, and take actions that satisfy diverse or competing interests while achieving programmatic goals
Fluent in English
Must have the ability to obtain and maintain any required work authorization for the duration of appointment and work location assignments
Location/area expertise and local language proficiency preferred (if applicable)
Knowledge or experience of Northeastern University preferred
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
