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University of Wisconsin, Madison Logo
GUEST SERVICES SPECIALIST
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GUEST SERVICES SPECIALIST
University of Wisconsin, Madison
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Details

Posted: 14-Mar-23

Location: Madison, Wisconsin

Salary: Open

Internal Number: 275842-US

Job Summary:

This position will maintain regular contact with Members, frequent visitors, student groups, Union staff in all departments, Campus and Visitor Relations and UW Police to nurture a network of communication and cooperation that enhances the safety and welcome of the Wisconsin Union. The Wisconsin Union includes Memorial Union, The Union Terrace, Red Gym, the Tong Family Marina, Union South, Union South Plaza, the Orchard at Union South and other locations where Union events occur. The Wisconsin Union is dedicated to social justice, diversity, equality, and respect among our staff, students, and activities.

Responsibilities: Monitors and secures designated institutional property during special events to ensure the safety of students, staff and visitors. May assist with facility access requests and database maintenance.
  • 5% Monitors and operates lighting and air controls and security cameras in a designated facility
  • 15% Investigates alarms and security concerns in a designated facility under general supervision as needed
  • 10% Receives access requests and dispatches respondents for a designated facility
  • 50% Performs crowd control and patrols assigned facilities during special events
  • 20% Assists with crowd control and patrols Union Terrace summer evenings and weekends and Union Facilites weekdays outside of Terrace season.
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
H.S. Diploma

Qualifications:

Experience in Guest Services and/or Crowd Management is strongly preferred.
Experience engaging and interacting with patrons on a daily basis.
Demonstrated ability to work with limited supervision.

License/Certification:

Required
Drivers License - Valid and Meets UW Risk Management Standards

Work Schedule:

May thru September hours: 3 PM - 11 PM with rotating weekends
October to May hours: 7:30 am to 3:30 pm with the occasional weekend

Work Type:

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $20.00 HOURLY
Depending on Qualifications
This position is eligible for a weekend shift differential of $0.80/hr and a night differential of $2.50/hr - non-stackable. As well as a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf

Additional Information:

The Wisconsin Union operates two buildings on the UW-Madison campus. The Wisconsin Union is a financially self-supporting division of the University of Wisconsin-Madison. Financial support for the organization is provided by income earned by twenty-two food service units and a variety of nonfood units such as games, guest rooms, space rentals and campus vending. Substantial support is also provided by student fees. The total annual organizational budget is approximately $45 million dollars.

Student Affairs is led by the Vice Chancellor for Student Affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.

How to Apply:

To apply for this position, please click on the "Apply Now" button. You will be asked to upload a resume and cover letter as a part of the application process. Please outline your relevant work experience as it relates to the qualifications.

Contact:

Kathleen Keller
kathleen.keller@wisc.edu
608-262-9323
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.



Official Title:

Event Security Officer(CP030)

Department(s):

A96-WISCONSIN UNION/FAC MGT/OPER SERVICES

Employment Class:

University Staff-Ongoing

Job Number:

275842-CP

  The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

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About University of Wisconsin, Madison
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.
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