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University of Wisconsin, Madison Logo
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STUDENT SERVICES SPECIALIST
University of Wisconsin, Madison
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Details

Posted: 14-Mar-23

Location: Madison, Wisconsin

Salary: Open

Internal Number: 275985-AS

Job Summary:

Our Wisconsin School of Business Student Affairs Program Specialist will be focused on providing student services and associated support to incoming students in the Masters of Business: Data, Insights, and Analytics (MSDIA) program, faculty, and staff. This position will be a part of the MBA & Master's Program Office and will work in collaboration with a number of team members to help administer the MSDIA program. The successful candidate will demonstrate a desire to participate in a team setting and cultural competency in working effectively with a diverse group of students and staff. The individual in the role will become on expert on the EdX platform and will advise and coach students on the platform.

Additionally, the person in this role will be responsible for:
- Advising students in the MSDIA program. This will include tracking degree progress, following up with students regarding course progress, and working to aid in overall retention efforts;
- Developing expertise on the EdX Platform to coach students on the platform;
- Managing the Credit by Exam Process for MSDIA students as they enter the program;
- Managing student access to software tools, such as AWS and Snowflake, which they will use within their EdX courses;
- Organizing virtual speaker series and other events for students on the EdX platform;
- Managing the expenses and invoices for our work on the EdX platform;
- Communicating with students via the MSDIA inbox and following up with individuals on inquiries;
- Create and distribute marketing activities for the MSDIA program that supports program growth;
- Supporting the measurement of the programs learning goals that align with the AASB standards;
- Developing a Program Handbook that aligns with the Wisconsin School of Business and UW-Madison's Graduate School policies and procedures.

Responsibilities: Provides subject matter expertise in the development and execution of programs within the scope of student learning and development. Organizes the facilitation and development of curriculum design for on-going and new educational initiatives. Strives to create a welcoming, equitable, and inclusive work environment.
  • 30% Creates and maintains schedules, logistics, and resources for one or multiple student affairs programs, activities, and/or services
  • 25% Organizes student-focused programming and resources to promote new and ongoing educational initiatives
  • 10% Serves as a subject matter expert regarding student affairs to internal and external stakeholders
  • 5% Generates and analyzes reports of curricular and unit outcomes
  • 10% Writes, edits, and publishes content for various communication projects and marketing platforms to align with strategic initiatives and established communication campaigns
  • 5% Manages the expenses and invoices for our work on the edX platform.
  • 15% Assists with providing basic training and technical support to learners in settings such as classrooms, and distance learning technology tools and platforms.
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Required
Bachelor's Degree

Preferred
Bachelor's Degree in business or a technology related field

Qualifications:

Required:
- Minimum of one year professional work experience
- Excellent written and verbal communication skills
- Technical expertise in Microsoft Office Suite, with particular skill in MS Excel and Outlook

Preferred:
- Experience in higher education or business
- Experience supporting technology in a customer-facing role
- Creative problem-solving and critical thinking skills
- Ability to assess and analyze operational and functional needs and propose technical solutions.
- A strong attention to detail and prioritization
- A commitment to creating an inclusive environment in which the value of each person's identity, culture, background, experience, status, and abilities are recognized, supported, and respected.
- Ability to interpret and analyze data, statistics, and trends.

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $46,000 ANNUAL (12 months)
Depending on Qualifications
The employee in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.

Additional Information:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Diversity and inclusion are primary values for the Wisconsin School of Business and are integral to achieving our strategic goals. We seek candidates with an awareness of and commitment to the principles of diversity and inclusion across all spectrums. Our school is committed to continuously increasing the cultural competence of its staff and faculty members through school-wide forums and professional development opportunities.

How to Apply:

Please complete the online application and attach a cover letter addressing your qualifications and experiences specifically relating to the responsibilities of this position as described along with a comprehensive resume.

Our search committee will review all application materials after the posted deadline. We will notify selected applicants to participate further in the selection process directly. We will notify all applicants once the search is completed and we have selected a top candidate. As applicants move on to next steps in the process, they will be asked to provide names and contact information (e-mail address, phone number, and mailing address) of at least three references.

Contact:

Tianwei Miller
tianwei.miller@wisc.edu
608-263-2259
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.



Official Title:

Stdnt Affairs Prog Spec(AE192)

Department(s):

A12-WISCONSIN SCH OF BUSINESS/MBA & MASTER'S PROGRAMS

Employment Class:

Academic Staff-Renewable

Job Number:

275985-AS

  The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

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About University of Wisconsin, Madison
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.
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