The Placement Exchange Job Board

Job Description:

• Advises students on University, state and federal regulations and guidelines, financial aid program rules, student account balances, payment options and general registration issues. Explains financial aid process from submission to disbursement including, processing, verification, regulations and requirements.

• Explains billing processes and information including, refund processes and payment plan options. Answers questions about invoice charges. Contacts students regarding past due and financial aid possibilities that exist to reduce semester balances.

• Processes student account payments. Applies transactions as requested including, deposits for future balances. Balances cash and check payments received daily ensuring no variances and creates deposit for bank processing. Contacts students regarding returned refund checks.

• Schedules student appointments for financial aid counselors. Prepares financial aid counselors by providing the date, time, contact information and student issues. Communicates delays in financial aid to management staff to correct system errors or delays.

• Processes and determines qualifications for short-term loans during student emergency situations including, possible eviction or energy shut-off notices. Processes short-term loans requested and awarded by other departments.

• Completes financial aid verification and scholarship forms using current year awards and tuition charges. Sends completed form to requesting organization and copy internal imaging system to update student's records.

• May provide additional assistance to Bronco Express phone bank during busy and seasonal peak times or when phone bank is short-staffed.

Short Job Description:

• Bachelor's degree in a related field from an accredited institution, or equivalent combination of education and experience.

• One year's relevant experience.

• Strong interpersonal, written and verbal communication skills.

• Knowledge or federal, state and institutional financial aid regulations and guidelines.

Job Ref: S258P

Job Reply URL: 812

About Western Michigan University

One of the top-100 public universities in the United States, Western Michigan University is committed to being learner centered, discovery driven and globally engaged. Founded in 1903, what was once Western Michigan College became Michigan's fourth public university in 1957. Since then, WMU has undergone dramatic growth in size and stature. Today, the University offers more than 240 academic programs to students pursuing degrees through the doctoral level. More than 20 percent of its 25,000 students are enrolled in graduate course work, studying in disciplines ranging from atomic physics and graph theory to medieval literature and blind rehabilitation. Of 101 graduate offerings available, 30 lead to a doctoral degree.

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