Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community. UNC Asheville is committed to promoting diversity and a work environment that encourages knowledge of, respect for, and the ability to engage with those of other cultures or backgrounds. Staff members are encouraged to take an active role to engage in the institution's efforts in promoting diversity and inclusion throughout the workplace. The successful candidate is expected to foster an inclusive work culture where uniqueness of beliefs, backgrounds, talents, capabilities and ways of living are respected and welcomed. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.
Classification Title : Student Success Specialist
Department : Academic Advising
Full-Time/Part-Time : Full-Time
Months per Year : 12 Months
The Student Success Specialist provides high-touch support for continuing and prospective students, faculty, and staff that centers the student experience (and ensures that they are engaged in ways that make the students feel as welcome and supported as possible). This work will be guided along five key areas:
Addressing traditional enrollment and advising issues: answer common enrollment and advising questions, including those around academic policies and procedures, helping students navigate the academic space through the many choices and decision points, redirecting to other offices when necessary (but always in ways that contribute to a good student experience).
Strengthening (academic) belonging: collaborate with others in the Academic Success Center and partners in Student Affairs, Admissions, Academic Departments and many others to develop and implement both proactive and reactive initiatives, programming, outreach, and events that support specific populations. There will be specific attention paid to the various identities that students express as important, and particularly in support of a greater sense of belonging in support of greater academic success. These identities can include matters of race, ethnicity, gender, sexuality, nationality, socioeconomic standing, transfer status, geography, first generation status, and more.
Managing student cases to close the gap between achievement and potential: work closely with an assigned caseload of students to provide holistic student support. This includes but is not limited to: connecting students to campus and community resources; providing academic and non-academic support, identifying student's strengths and goals to create a personal plan of action for the completion of their respective degree program, and serving as liaison between students, faculty, and other campus partners.
Amplifying use of data to inform the work: utilize predictive and program analytics to monitor student progression, identify students in need and appropriate outreach to those students, and develop individualized support plans that connect to larger institutional resources and opportunities.
Promoting high impact practices and high achievement opportunities: help students connect to opportunities and high impact practices—research, internship, study abroad, and others—that better prepare them to have greater success not just while here at UNCA, but beyond.
The Student Success Specialist should be prepared to work in an office that balances continuous improvement and creative thinking to offer the best possible experience and support for students, but also provides a stable set of protocols that will have been developed with shared governance and adhere to the overall vision of Academic Affairs, the University, and the System.
Minimum Education/Experience/Skill :
Master's degree and at least two years of work experience in college student services. May also consider a Bachelor's degree and equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Education/Experience/Skill :
Master's degree and at least two-four years of work experience in college student services. The ideal candidate will demonstrate experience in working with a broad range of students, staff, faculty. An understanding of the academic challenges faced by college students from diverse cultural backgrounds is crucial. Significant experience in designing/developing and implementing mentoring programs is highly preferred, as is experience in working with students from backgrounds that have been historically underrepresented in higher education.
The ability to use word processing and spreadsheets for tasks such as advertisements, mail merging, and data collection/reporting.
Experience with some of the following and a comfortability learning the others is important: Banner Student information systems, Slate, Argos reporting, Zoom and similar technologies, predictive analytics tools, Moodle Course Management, and Google Apps.
The ideal candidate will have excellent verbal and written communication skills and the ability to work collaboratively with both faculty and staff.
Quick Link for Positing : 6510
UNC Asheville is committed to equality and diversity of experiences for our students, applicants and employees. Qualified individuals are encouraged to apply regardless of socio-economic status, gender expression, gender and sexual identity, culture, and ideological beliefs. UNC Asheville is an Equal Employment Opportunity/Affirmative Action employer and will not discriminate against applicants and employees on the basis of race, ethnicity, national origin, religion, age, sex, sexual orientation, gender identity, disability, political affiliation, protected veteran status, genetic information, and any other legally protected status with respect to all terms, conditions, and privileges of university-sponsored activities, employment, and the use of university facilities.
About The University of North Carolina at Asheville
As the only dedicated liberal arts institution in the University of North Carolina system, UNC Asheville kindles learning by offering students an intellectually rigorous education that builds critical thinking and workforce skills to last a lifetime. Small class size, award-winning faculty and a nationally acclaimed undergraduate research program foster innovation as well as recognition.The cornerstone of a liberal arts education is the ability to explore the connections between many different subjects as well as the options available. So learning here expands well beyond the classroom walls. Focusing on undergraduate studies, we help students dig into learning, whether they participate in faculty-mentored research projects, undertake career-related internships, study abroad, or join service projects aimed at improving the quality of life at home and around the world. We encourage everyone to seek challenges, seize opportunities and become a doer as well as a thinker.At UNC Asheville, we’ve created an environment for exploring the world as well as more than 30 different majors. About 3,900 undergraduate students and about 330 full- and part-time faculty bring the campus alive with ...a genuine hunger to understand and contribute to the human experience. Amid the culturally rich setting of Asheville, North Carolina, in the Blue Ridge Mountains, it’s all designed to spark a lifelong quest to know more — a fire that will grow brighter in the future.