The Placement Exchange Job Board

Position Title: Classroom Systems Technician, IT Customer Service

Posting Number: P230122

Employer: State

Salary Range: $55,000 - $65,000

FTE: 1.00

Position Summary:

• Install, maintain, troubleshoot and repair complex AV equipment and systems in classrooms and other supported spaces
• Perform routine maintenance on AV systems, including cleaning, calibrating, and updating system software and firmware
• Coordinate with other technical support teams and vendors to ensure timely resolution of technical issues
• Communicate effectively with faculty and staff to understand their AV needs and for the consideration of future design plans
• Maintain current inventory in the asset tracking system of AV equipment and supplies
• Create and maintain documentation related to AV technologies and systems
• Train faculty and staff on proper use of AV technology and systems

• Audio (Program and Speech, DSP based systems)
• Projection and Display Devices
• Source Control Devices
• Custom Control Systems
• Audio and Video Teleconferencing
• Digital Signage Systems
• Video Wall Display Systems
• RF Systems

Minimum Qualifications:

• Bachelor's degree in electronics, communications, or a related field with 2 years of Audio-Visual (AV) customer service experience. A combination of education and experience will be considered.
• This position requires local travel between each university campus and off-campus. Must have the ability to demonstrate that the candidate can meet the transportation needs of this position.
• Ability to read and interpret building plans, blueprints, and schematics to incorporate infrastructure and media systems into new and remodel projects
• CTS AVIXA certification is required or obtained within 6 months of employment

Preferred Qualifications:

• Crestron Digital Media Certification-Engineer (DMC-E-4K)
• CTS-I and or CTS-D certifications
• Experience with ticket tracking systems
• Experience with networked AV systems
• BiAmp TesiraForte certification
• Dante 1, 2, and or 3 certification
• 2 or more years of experience working in a highly complex higher education environment

Deadline for Applicants: 03/30/2024

Quicklink for Posting: 41631

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About University at Buffalo (SUNY)

The University at Buffalo (UB) #ubuffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowl¬edge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society. UB is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

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