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Director of Student Success

Job No: 496767
Work Type: Staff Full-time
Department: Vice Provost for Undergrad Education
Location: Wilf Campus, 500 West 185th Street, NY, NY
Categories: Education/Teaching, Student Services

Position Summary:

The Director will lead YU's ongoing efforts to improve student success, retention, and individual student support. The Director oversees and supports the Student Success technology platform, Starfish, and is responsible for the continued Starfish rollout across departments. The Director will work alongside academic advisers and student success coaches to implement best practice for student development and retention. The Director will be responsible for the individual case management of students at risk and implementing programming that improve success and retention. The Director will manage retention data and evaluate all student success programs for effectiveness in supporting student success goals.

Position Responsibilities:

• Administers and manages all the daily operations of YU's student success technology platform, (Starfish), including routine support and troubleshooting for students, faculty, and staff; platform configuration and workflow customization; and data reporting.
• Works closely with academic advisors and oversees student success coaches to ensure that all students receive the support they need and Starfish related activity is addressed in a timely and thorough fashion.
• Oversees Office of Learning Success and student success coaches. Works closely with YU's support teams such as Office of Disability Services, the writing center and tutoring center to implement best practices for student support.
• Integrates evidence-based practices into the development of retention initiatives. Implements and manages these retention initiatives (I.e., First Year Seminar, Starfish surveys) and evaluate programs for effectiveness in enhancing student success, experience and retention.
• Works intentionally with Academic Affairs, Admissions, Enrollment Management, Registrar, and Student Life to advance best practices in student support, student experience and retention.
• Develops and implements trainings for faculty, and staff on the use Starfish relevant to their position and needs.
• Works closely with EAB to resolve Starfish technical issues, to monitor and test application functionality, and to plan for platform updates and the release of new features.
• Manages retention data to observe trends and plan for policy or programmatic change to support student success and retention.
• Chairs campus committees as required, including but not limited to, the Student Success and Retention Committee & Student Support Committee.
• Monitors and reports on the ongoing execution of the Student Success and Experience Strategic Plan.
• Other related duties as assigned.

Experience & Educational Background:

• Master's degree in counseling, education, higher education administration, technology, business or related field.
• 7 or more years of experience in higher education with a focus on student success (preferred), or equivalent experience.

Skills & Competencies:

• Displays ability to manage projects and technology rollouts in a large institution.
• Technological acumen and an ability to learn and develop new technology platforms.
• Understands and aligns with Yeshiva University's values and mission.
• Demonstrates professionalism and student centric mindset.
• Demonstrates an ability to form positive working relationships, and the ability to make decisions and problem solve.
• Displays an ability to maintain confidentiality, accurate records, and an organized working
  environment.
• Displays an ability to develop and monitor a strategic plan through research, program management, program evaluation and data review.
• Continually searches for ways to increase satisfaction of students, faculty, staff and other constituents.
• Actions are consistent with University strategic and operational objectives and standards;
• Supports fair treatment and equal opportunity for all and enforces that policy within his/her sphere of influence.
• Excellent communication, presentation, and writing skills.
• Leadership, hiring, training, and budget experience.
• Ability to deal with a university population at all levels.

Salary Range:

$90,000-$90,000

About Us:

Founded in 1886, Yeshiva University (YU) has a strong tradition of combining Jewish scholarship with academic excellence and achievement in the liberal arts, sciences, medicine, law, business, social work, Jewish studies, education, psychology, and more.

We are a leading global educational institution that employs 2,000 people across our various campus locations -- Wilf Campus, Beren Campus, Brookdale Center, Resnick Campus in the Bronx, the Gruss Institute in Jerusalem, the Boys High School in Manhattan and the Girls High School in Queens. From the distinguished faculty who teach here, to the dedicated staff, we work to fulfill our mission through all that we teach, by all that we do and for all those we serve. We seek to attract and retain engaged and committed individuals who contribute to an exciting working environment, where there is a sense of community and belonging, balanced with a significant cross section of people from diverse backgrounds working and studying together.

The University offers an excellent compensation package, and a broad range of employee benefit plans, including immediate participation in the University's retirement plan. Staff members are typically eligible for four weeks paid vacation each year and have access to a shuttle to nearby subway locations.

Equal Employment Opportunity:

Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.



Application Instructions:
To apply, visit https://careers.pageuppeople.com/876/cw/en-us/job/496767/director-of-student-success


Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.






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