The Placement Exchange Job Board

Student Services Administrator (4263C), Berkeley Law - 52019 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

UC Berkeley's School of Law is one of the nation's great centers for legal education, ever exploring and pushing new intellectual boundaries while tackling urgent, real-world issues. The law school is also known for its vibrant and engaged community of students and scholars who are committed to providing leadership and making a difference on problems of local, national and global import. Currently ranked among the top law schools in the country, the School of Law has ambitious development goals as it looks to continue producing leaders in law, government, and society.

The Student Services Administrator reports to the Senior Director of Student Services and works closely with the Dean of Students. The Administrator has responsibility for performing the day-to-day administrative services and operations of the unit. This involves a wide range of responsibilities. The Student Services Administrator is the front-line response person for student and faculty inquiries and program event planning. The position answers and triages numerous inquiries from students, staff, and faculty on a daily basis, identifying crisis situations to be addressed quickly. The position is responsible for processing all of Student Services' financial transactions, including reimbursements to students, supply ordering, vendoring of new suppliers, and payments to vendors. The position ensures that Student Services consistently complies with law school and campus financial policies. The position creates two publications and maintains the Student Services website for the School. The Administrator also creates listservs and school-wide videos for Student Services. This position is on the front lines of student contact, functions with frequent interruption, and must have the ability to remain calm during stressful situations. The Administrator manages the student organization registration process, updates the student organization handbook, and runs the Student Association at Berkeley Law (SABL) election. The position also analyzes and processes complex payments on behalf of student organizations, including purchase orders and honoraria.

Application Review Date

The First Review Date for this job is: April 28, 2023

Responsibilities

GENERAL ADMINISTRATION FOR STUDENT SERVICES

• Provides front-line customer service and answers inquiries from students, faculty, staff, and the general public.
• Maintains calendar for Dean of Students.
• Assists with a variety of correspondence with students.
• Maintains lost & found items, and schedules collection of remaining items by Goodwill or other organizations.
• Works with the Student Association of Berkeley Law (SABL) on various issues, including working closely with the Treasurer to facilitate the reimbursement of students.
• Calendars and coordinates various larger meetings with students and faculty for the Dean of Students.
• Orders all supplies for the office.
• Maintains database of student organizations.
• Updates student organization handbook.

ACCOUNTING & BUDGET ADMINISTRATION

• Administers a defined operational program or activities which may include some of the following functions: finance, facilities, space and event planning, student services, communications, informational technology, or safety.
• Responsible for processing all of Student Services' financial transactions, including reimbursements to students, supply ordering, vendoring of new suppliers, and payments to vendors.
• Manages payments to vendors on behalf of the office and student organizations, ensuring necessary approvals.
• Develops and maintains budget: tracks spending for the Student Services and Registrar's chart strings; runs reports and provides budget information to the Dean of Students to make informed decisions about spending and budget planning, such as assessing costs related to larger events that may exceed the budget.
• Functions as a resource on issues such as researching complex financial discrepancies, escalated customer service problems, and vendor concerns.
• Ensures that Student Services consistently complies with law school and campus financial policies.

EVENT PLANNING AND PUBLICATIONS:

• Plays an essential role in planning student orientations, as well as the annual commencement ceremony.
• Serves as the lead in planning the logistics of other Student Services events throughout the academic year.
• Plans the fall Student Activities Fair.
• Plays an essential role in planning Admitted Students Weekend events.
• Produces the yearly Berkeley Law Facebook, which includes all students' photos taken at orientation.
• Publicizes Student Services events throughout the year.
• Oversees the production of the Berkeley Law Planner.
• Compiles materials for various programs and awards.
• Plans and oversees exam breakfasts for students.
• Creates and maintains the website.
• Develops videos for Student Services to send to the community.
• Gathers and analyzes financial and other resource data; prepares reports or analyses of operational activities, evaluation of current and proposed services, etc. to evaluate which services should be used, whether they will work for our purposes, and the costs involved.
• Analyzes whether certain services should be provided to students and the resources needed from our office to make it happen.
• Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies.
• Conducts trends analyses and helps develop resulting recommendations.
• Participates in professional development and training opportunities.
• Works on other administrative duties as assigned.

Required Qualifications

• Ability to think creatively and independently on concepts requiring advanced analytical skills.
• Thorough knowledge of the organization, including its mission, vision, goals, policies, and infrastructure; strong knowledge of current affairs and issues in higher education.
• Computer proficiency in Microsoft Office and common desktop/web applications, including Excel and Word, and Google G-suite applications with the ability to learn new systems.
• Thorough knowledge of a variety of administrative operations activities such as risk management planning and website design and maintenance.
• Excellent interpersonal communication skills including verbal and written, active listening, critical thinking, persuasiveness, advising, and counseling skills to communicate effectively with all levels of staff, faculty, alumni, students, and external constituencies.
• Strong skills in short-term planning, analysis and problem-solving, and customer service.
• Strong skills to stay abreast of trends and new directions in technology and the ability to incorporate those advancements appropriately.
• Ability to work with sensitive information, use discretion, and maintain confidentiality.
• Ability to use sound judgment in responding to issues and concerns.
• Ability to provide excellent customer service when interacting with a diverse community and the general public; Ability to maintain decorum and a high degree of quality communication between the various constituents served.
• Ability to make recommendations for business process improvements and handle complaints and requests in a professional and calm manner.
• Ability to effectively organize and execute numerous projects with interruptions in a fast-paced environment; Ability to organize calendars and address competing priorities.
• Strong problem-solving, analytical, and organizational skills with the ability to multi-task and pay close attention to details, with a goal of achieving high-quality outcomes and a high level of accuracy.
• Solid written/oral communication skills and an ability to understand a broad range of information about the organization and give information about the same over the phone and in person.
• Ability to prioritize work effectively; exercise appropriate initiative; demonstrate proper perseverance and follow through; and display sound judgment.
• Ability to establish and maintain effective working relationships and be an effective team-oriented member of the unit.
• Ability to function effectively with frequent interruptions in a busy environment while maintaining a pleasant and respectful demeanor and providing attention to detail
• Demonstrated commitment to and understanding of diversity, equity, inclusion, and belonging (DEIB), and ability to apply and integrate core concepts of DEIB into everyday practice.
• Must be committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome, and included.
• Must demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.

Education/Training:

• Bachelor's degree in related area and/or equivalent experience/training.
• Prior administrative and/or office management experience.

Preferred Qualifications

• Knowledge of and/or ability to learn UC Berkeley administrative procedures and campus systems.
• 3 years of professional work experience.
• Prior experience in student services.
• Specialized knowledge of and/or ability to learn University policies and campus procedures.
• Pro-active, self-starter working style.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's https://www.google.com/url?q=http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html&source=gmail&ust=1674324686328000&usg=AOvVaw2GpIWYW1GodaOMhx7gsK4r' href='https://apptrkr.com/get_redirect.php?id=4102731&targetURL=http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html' style='font-variant-ligatures:normal; text-align:start; white-space:pre-wrap; color:blue; text-decoration:underline' target='_blank'>Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $30.16 (Step 3) - $32.26 (Step 6).

• This is a 100% full-time (40 hours per week), career position that is eligible for full UC benefits.
• This position is non-exempt and paid bi-weekly.
• This is a hybrid position, eligible for 20% remote capability.

How to Apply

To apply, please submit your resume and cover letter.

Other Information

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.



For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=52019&PostingSeq=1









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