The Placement Exchange Job Board

Billing Liaison (Student Services Professional II)

Job No: 526564
Work Type:
Locations: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services, On-site (work in-person at business location)




Position Summary

Under the direction of the Cal Coast Student Financial Center Director, the Billing Liaison will strategically support retention initiatives related to student financial aid and student billing. The purpose of this position is to increase student success as it relates to a student's financial obligations to the University in partnership with the Financial Aid Office, Student Account Services and Basic Needs/ECRT. This includes assisting students in assessing resources that can be used to cover outstanding balances due to the University, and tuition and fees going forward. This also includes working with other departments on campus to gather information and obtain resources that are available to students. The intent is to retain students through graduation by providing financial advice and other resources necessary in achieving that goal.

This position is responsible for reaching out to groups of students in person, via social media, and other means to educate them about University financial deadlines including financial aid application deadlines, scholarship deadlines and student billing deadlines.

When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is required to achieve the desired results of understanding and/or cooperation.

This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence.

Division of Student Affairs and Campus Diversity

The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:

• Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
• Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;
• Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;
• Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and
• Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

The Student Financial Resources sub-division, within the Division of Student Affairs & Campus Diversity houses 4 separate student service offices- the Cal Coast Student Financial Center (CCSFC) and the Financial Aid Office, the Scholarship Office and Basic Needs/ECRT. This subdivision focuses on delivering student-centered engagement in an environment that is transparent, highly regulated and compliance driven under the leadership of an Associate Vice President.

The CCSFC's focus is to provide centralized, individual financial case management and counseling to students, parents and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office and Student Account Services (SAS) by providing a scalable, 'one stop' shop approach to providing assistance with issues related to financial aid, scholarships and student billing regardless of where the students and staff physically are.

The CCSFC will provide student and families with information related to the following areas:

• Financial Aid Application Assistance
• Financial Aid Resources- types of financial aid available Scholarship Application Processes
• Scholarship Resources- types of scholarships available SDSU Educational Costs- tuition, fee and housing costs Student Financial Aid Disbursements
• Student Billing Information
• Student Fee Waiver information and processes
• Financial Literacy Counseling in partnership with Cal Coast Credit Union

The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI) and a designated training coordinator (SSP III) with direct reporting lines to Student Affairs & Campus Diversity Assistant Vice President. The center will provide customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress and transactional-based issues.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:

'The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.'

For more information regarding the Division of Student Affairs and Campus Diversity, click here.

Education and Experience

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of professional experience.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Key Qualifications

• Excellent skills communicating with prospective students, current students, parents, high school counselors, and other student service personnel while maintaining tact and professionalism in difficult situations.
• Ability to provide clear and concise explanations to a student, parent, or colleague for the basis for decisions, and the details of the financial aid application process, academic progress requirements, etc.
• Knowledge of scholarship and financial aid related deadlines and reporting requirements.
• Ability to interpret and revise the needs analysis and financial aid award for individual students.
• Ability to read and interpret federal income tax transcripts and understand their relationship to the needs analysis process and federal verification requirements.
• Accurately assess a student's current and potential financial and academic circumstances, be responsive to the student's unique situation, and provide appropriate recommendations for planning strategies.
• Experience working with the PeopleSoft Campus Solutions Financial Aid (FA) Module to administer financial aid and scholarships.
• Experience working in a Financial Aid Department at a CSU and using CSU developed CMS Baseline modifications to the standard delivered PeopleSoft Campus Solutions FA module.
• Commitment to the core values and philosophy of student financial assistance (e.g., ensuring access to education for the economically disadvantaged) through work experience, education or other experience or activities.
• Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills, successfully perform high volumes of detail-oriented tasks, and adjust to an extremely stressful, fast-paced environment.
• Ability to establish and maintain effective, cooperative, and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to accept a different point of view, while behaving professionally with tact, restraint and persuasiveness to achieve understanding and cooperation.
• Exercise independent professional judgment without benefit of guidelines, set policies or formulas, ensuring regulations and policies are followed while meeting the special needs of individual students.
• Ability to recognize potential problems and know when to consult with a manager on matters that have broader implications than can or should be dealt with independently.
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs at San Diego State University.
• Prepare and deliver informative, effective, and professional speeches/presentations, which include the use of PowerPoint software to present a professional image and message consistent with the values and mission of the University.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,610 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,610 - $6,556 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on May 9, 2023. To receive full consideration, apply by May 8, 2023. The position will remain open until filled.

CSU Vaccine Policy: The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable.

The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu.


Advertised: Apr 25, 2023 (9:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/526564/billing-liaison-student-services-professional-ii







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