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Parent and Student Service Advisor 2 (temporary) School of Continuing Studies Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Parent and Student Service Advisor 2 (temporary) - School of Continuing Studies - Georgetown University

Job Overview

Georgetown's School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown's Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.

The Parent and Student Service Advisor 2 - in a temporary role - provides high-level customer service to parents, prospective students and current students on a daily basis, by acting as a central point of contact for these shareholders. They take the lead on resolving student and parent issues, maintaining applicable documentation, demonstrating institutional knowledge to refer students and parents to University departmental offices as appropriate. As well, they manage student inquiries and issues related to: the admissions and application process, course selection and registration process, scheduling, payment processes, student participation forms management, scholarship awarding management, GOCard application process, dining services, residential living services, and co-curricular social and academic programming. While students are on campus, the Parent and student Service Advisor also serves as liaison between academic and Summer Hoya or Summer Sessions staff by tracking and reporting student issues, and maintaining familiarity with student emergency protocols.

Upon completion of training, scheduled work hours change to incorporate evenings. Beginning in June, some weekend hours are required; and depending on the needs of the office, opportunities for overtime may arise.

The Parent and Student Advisor 2 has a significant impact on the quality-of-service delivery to students and parents. They carry out duties in a careful, efficient and time sensitive manner, positively impacting the quality of the programs, the quality of the student and parent experience, the value of the Georgetown brand, and significant and growing revenue streams to the University.

Work Interactions

Reporting to the Director of High School Programs, the Parent and Student Service Advisor 2 interacts with outside constituents (parents and students), and coordinates service provision with Summer Hoya, Summer Sessions, and academic staff, campus partners and auxiliary services to provide high-level advising and referral services to students and parents.

Qualifications

• Bachelor's degree
• Excellent inter-personal, crisis management, organizational and time-management skills
• Ability to work with a diverse group of individuals, and community development skills
• Strong attention to detail and excellent and effective verbal and written communication skills
• Ability to work collaboratively and effectively with partner offices, parents and students
• Willingness and availability to work evening and additional hours as needed

Preferred qualifications

• 1 to 2 years' customer service experience
• Knowledge of Microsoft Office, Google Documents and Sheets, common social media platforms, Microsoft Excel, Apply Yourself, and Destiny

Work Mode: Hybrid (2 days on campus, 3 days telework). Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center.


To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Main-Campus/Parent-and-Student-Service-Advisor-2--temporary----School-of-Continuing-Studies---Georgetown-University_JR13352







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