The Student Account Representative serves as the primary contact for students, parents, faculty, staff and other involved parties concerning all related activities regarding Student Accounts for Northeastern's Canadian campuses located in Toronto and Vancouver. This position provides the highest level of customer service (via in person, phone and electronic communications) regarding financial status with the University. The Student Account Representative counsels all current and prospective students and families regarding financing options and financial policies. Ensures the highest level of compliance with federal, state and institutional policies-with complete and accurate processing in the student account. Student Account Representative also process payments, complete financial forms and documents and process student refund requests.
Associates Degree preferred, 1 year of experience in a higher education, student accounts/bursar or related field preferred. Customer service experience required. Strong communication, interpersonal and organizational skills. Working knowledge of Microsoft Word and Excel. Demonstrated ability to work with a diverse student and parent population. Banner experience preferred.
Events and Other duties as assigned:
Represent the student account at Open Houses, orientations, workshops, recruitment and advising programs.
Student Account Management:
Counsel and advise students and parents on student account policies, payment processing and financing options.
Research & provide account conflict resolutions with university partners
Student and Parent Customer Service:
Through appointments, e-mail, written correspondence and telephone communication, explain line item and summary of student account credits/debits and NU billing procedures.
Assists with customer service to over 150,000 contacts.
Responsible for providing customer service in accordance with federal, state and institutional regulations and policies-over 7,000 separate federal and state regulations.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.