The Assistant Director of Financial Aid provides financial aid support for approximately 3,000 Northwestern students by: (1) Providing information, advice and counsel to students, parents and staff regarding financial aid regulations and programs, including how aid impacts invoices; (2) Developing financial aid offers for prospective and current students; (3) Responsible for monitoring, reporting and/or awarding for one or more designated institutional, federal or state programs. The staff member in this position will primarily work with students in our School of Professional Studies graduate programs. The staff member in this position will also act as a point person for Return of Title IV processing.
Please submit a cover letter for full consideration.
Analyze complex financial aid applications for approximately 600-800 students using established University guidelines, as well as federal and state regulations and prepare award packages.
Responsible for monitoring and reporting for one or more federal or state programs or University divisions, under supervision of senior staff.
Work closely with other Student Financial Services units to resolve problems as needed (e.g., resolve financial holds, on student registration, loan changes, refund and repayment of awarded funds, etc.)
Provide detailed information and professional advice to parents and students. Includes the specifics of how aid award is calculated, the Return of Title IV policies, how invoices are impacted and how academic performance interacts with federal and university financial aid regulations. Information is provided via telephone, email, in person, and occasionally to small groups.
Provide formal and informal presentations working with SPS Admissions and Marketing teams. Presentations may be in-person or online.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree OR appropriate combination of education and experience.
1-3 years financial aid experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Consistently displays accuracy and attention to detail.
Communicates effectively one-to-one, in small groups and in public speaking contexts; writes precise, well-organized emails, letters and proposals while using appropriate vocabulary and grammar.
Regularly monitors customer satisfaction; provides suggestions to improve quality and value to the customer.
Takes forceful stands on issues without being excessively abrasive; expresses own opinions even when adopting an unpopular position.
Seeks to build collaboration by encouraging trust, mutual respect, and shared purpose among various participants in an engagement.
Experience working with traditional and non-traditional students enrolled in online programs.
Experience with Return of Title IV processing and regulations.
Preferred Competencies: (Skills, knowledge, and abilities)
Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination.
Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.
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Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.