Reporting to the Director, Student Leadership Relations, the Coordinator, Student Leadership Relations is a critical member of the Leadership Relations team and will work closely with the Director and full Leadership Relations team in support of university referral program responsibilities as well as general administrative support. This position requires an organized and energetic individual who is eager to learn and contribute through excellent interpersonal, communication skills, and collaborative interaction with other members of University Advancement, divisions and departments throughout the university, and external constituents.
The Coordinator will maintain the referral process, track information, prepare for visits, manage visit calendars, and assist with hosting campus visitors as needed. They will track students to maximize engagement, schedule meetings, and assist with necessary follow-up including connecting students to campus resources. They will serve as a liaison to fundraising colleagues for student- and family-focused questions.
The Coordinator will support the administrative needs of the team by scheduling meetings and prepping meetings and agendas, maintaining travel and event calendars, and updating and maintaining the team SharePoint site. They will maintain the team dashboard and produce activity reports as well as log team activities, update coding and meeting/call reports, and run reports in Salesforce.
Key Responsibilities & Accountabilities
University Referral Program Support
Maintain visit request process and visit tracking lists. Prepare visits: schedule campus partner meetings and complete and confirm itineraries directly with families/participants. Manage calendars for visits. Assist with hosting campus visitors as needed.
Triage questions from staff and refer to university resources.
University Referral Program Student Support
Track student meetings to maximize engagement with Leadership Relations programs. Schedule semesterly meetings and assist with necessary follow-up (ex. communication/connecting to network or campus resources, etc.). Connect with campus partners (ex. Advising, Housing). Maintain college partner contact list. Develop and update referrals reports.
Serve as liaison to fundraisers for student- and family-focused questions.
Oversee campus partner communications and rapport building. Schedule meetings and prepare meetings and agendas. Maintain travel and event calendars for Leadership Relations team. Maintain and update team SharePoint site. Maintain team activity/dashboard activities and produce activity reports. Log Student Leadership Relations activities in Salesforce, update coding and meetings/call reports, relationship coding, and run reports.
Support Director and Associate Director as liaison to internal partners: obtain information from other departments; contact Enrollment Management to get travel schedule updates; coordinate information for partners meeting students abroad. Support events hosted by Leadership Relations team. Oversee student employees and associated projects.
Supervise up to five student workers per semester
Other Duties as Assigned
Knowledge, Skill Sets, and Experience
Bachelor's Degree required; two to three (2-3) years of professional experience required, preferably in higher education and/or development.
The university is seeking a highly motivated, entrepreneurial, highly organized, and energetic individual who can think independently and analytically.
The ideal candidate will be a curious learner, eager to learn the business and anticipate needs of their manager.
Ability to manage and facilitate an intense workload and produce quality results in a fast-paced environment.
Excellent verbal and written communication skills.
Must be able to manage multiple priority projects at once with ease and efficiency.
Must be proactive, anticipate problems, be resourceful, and work effectively with colleagues and external constituents at all levels.
Strong interpersonal skills necessary for building relationships with external (donors, prospects, trustees) and internal (deans, faculty, staff, colleagues) constituents.
Strong organizational skills.
Highly collaborative in approach.
Ability to exercise good judgment when dealing with confidential and sensitive material.
Proficiency in Microsoft Word, PowerPoint, Outlook, and Excel
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.