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Job Description:

Student Accessibility Services is currently seeking applicants for an Assistant Director to join their team. This position will be hired as a Student Services Specialist III.

Student Accessibility Services (SAS) coordinates reasonable accommodations for ISU students with documented disabilities and promotes access and student success at the University.  

The Assistant Director assists the Director in coordinating daily operations, works collaboratively on assessment efforts to improve the unit, and maintains accurate records related to eligibility and provision of services. This position has specific supervisory responsibility for staff who carry out direct accommodation delivery on behalf of the office. The Assistant Director will exercise analytical, problem-solving, conflict management, and organizational skills to address accessibility goals and challenges.

Duties/Responsibilities:

Supervision and Administrative

• Supervises and supports staff (Exam Accommodations Coordinator and Support Services Coordinator) in direct accommodation delivery for exams, service provider coordination, alternative media, and assistive technology

• Establishes and leads goals, daily operations, and workflow for direct accommodation delivery through SAS, such as service provider coordination (captioning, ASL interpreting), alternative media, the Exam Accommodation Center (EAC), and assistive technology

• Assists with the elevation of faculty concerns regarding accommodation delivery

• Works collaboratively with Director on accommodations budget and vendor procurement for delivery of services 

• Provides backup to EAC and Support Services staff as needed for absences, leaves, or high-demand service periods

• Serves as designee for the office when director is not available

Support and Services Coordination

• Meet with students to review eligibility status and coordinate accommodations to promote and enhance student access, success, and compliance with applicable laws/policies and complete “welcome meetings” 

• Communicate with and assist professors/instructors related to their role in the delivery of recommended reasonable accommodations and access, requiring professional knowledge for complex inquires

• Coordinates and ensures various services/processes are in place to deliver reasonable accommodations with various campus partners such as Department of Residence, Dining, Facilities Planning and Management, and The Office of the Registrar

• Provides guidance and directly facilitates the “interactive process” between students and campus partners when accommodation issues are elevated (e.g. disputes, complexity, etc.)

• Utilize and troubleshoot the SAS information management software (Accommodate)  

Assessment and Data

• Engages with SAS (main) and EAC student workers to assess Iowa State’s CRCs (Career Readiness Competencies)

• Surveys students (digital survey, interview, focus groups) for feedback and assists Director in collecting data for improving services

• Analyze assessment results each semester and assist the Director in annual reporting to the DSO and Board of Regents 

Outreach

• Maintains accurate and up-to-date information and resources on the Student Accessibility Services website and Accommodate communications

• Develops and updates faculty, staff, and student educational materials for accommodation implementation for legal compliance and best practices

• Consult with partners across the Divisions of Academic Affairs and Student Affairs to share expertise in accessibility, disability, and inclusive practices

Other duties as assigned.

Level Guidelines
• Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals
• Applies senior-level professional knowledge and expertise to work requiring greater latitude
• Solves moderately complex problems and regularly exercises judgment to determine appropriate action
• Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices
• Responds to complicated inquiries, provides training, and provides direction to lower-level staff
• May provide supervision for one to two other staff (i.e., leads a small work team)
• May lead projects for which well-defined practices and procedures may not exist
• Provides guidance to students

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Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

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About Iowa State University

Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see www.iastate.edu). Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see www.visitames.com). Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.

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