Advising and Student Services - Program Coordinator
The Advising and Student Services Program Coordinator provides critical customer service to our students from admission through graduation. Reporting to the Director of Graduate Business Programs, this role is a part of the Graduate Business team and the primary responsibilities are building strong relationships and providing sound academic advising. The coordinator monitors academic performance, proactively responds to schedule changes, and ensures students are appropriately progressing toward degree completion. This role also works closely with the Director of Graduate Business Programs to develop and execute processes critical to program delivery including implementing approved curricular changes, coordinating schedules, classrooms, parts of term, etc. The successful candidate has a student-first mindset and is driven to provide clear, data driven communication. A strong sense of team and commitment a healthy workplace culture is essential. This coordinator serves a critical role in student retention.
1. Graduate Student Advising (50%)
â— Serves as the academic advisor to graduate business students, including international students who are a part of the Saint Louis University Global Grad Program and those who are progressing into graduate business programs from INTO pathway
â— Advises students on course selections, petitions, waivers, transfer credits
â— Provides support during the registration process
â— Responds to student questions within one business day to ensure quality service for student retention
â— Works within university programs to support students (Degree Works, Slate, etc)
â— Provides communication and multiple follow ups to graduating students to ensure all requirements have been met and they have applied to graduate; Collects and verifies accuracy of all student information related to degree conferral
â— Provides support in planning and execution of commencement ceremonies
â— Regularly provides aggregate reporting on student progress and other areas of concern to the Director of Graduate Business Programs
3. Operations (20%)
â— In collaboration with the Graduate Business team, works closely with Program Directors to manage student experiences, expectations, and progress within programs.
â— Under the strategic direction of the Director, works each semester to solidify course offerings, build schedules, manage Courseleaf updates to courses and parts of term. Helps implement curricular revisions.
â—‹ Tracks and communicates with faculty regarding syllabi, grade submission, Canvas deployment,
â—‹ Coordinates with faculty and/or Associate Undergraduate Dean or Director regarding scheduling and classroom needs.
â— Assists with external data requests including AACSB, US News, StL Business Journal, GMAC etc.
â— Regularly provides aggregate reporting on operations to the Director of Graduate Business Programs
3. Student Services & Engagement (10%)
â— Maintains regular communication with current students regarding registration, tuition, deferred payment, student health insurance, immunizations, holds, scholarships, and CSB events.
â— Maintains graduate programs Program Handbooks with up to date student resources, schedules and information.
â— Administers daily operation of student affairs functions for graduate business programs including logistics of on-boarding for all newly enrolled graduate students (3 intakes/yr), scholarship eligibility, policy administration (handles all petitions and student requests).
â—‹ Assists in planning and executing new student orientation.
â—‹ Collaboratively plans and executes continued opportunities for student engagement including but not limited to:
â– Common break (6X per year)
â– Social event/ meaningful belonging and connection (students; alumni/ ongoing)
â– New events and programs, as needed
â— Regularly provides aggregate reporting on student engagement to the Director of Graduate Business Programs
4. Admissions Process (25%)
Participates in review of complete applications. Participates in course waiver decisions.
5. Other duties as assigned.
A bachelor's degree is required, master's preferred. Academic advising experience preferred.Â
Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.