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Details
Posted: 24-May-23
Location: Spokane, Washington
Salary: Open
Internal Number: 19388
Department: Graduate Enrollment Management
Hours per Week: 40
Months per Year: 12
Job Summary:
The Graduate Enrollment Management (GEM) Student Services Specialist is responsible for overseeing the registration, customer service, ongoing communication plans and solving graduate student concerns. In addition, this role collaborates with faculty, advisors, and staff from the programs GEM serves to coordinate the support and retention of graduate students.
Frequent interaction with University colleagues is required to be the liaison and advocate of our students to ensure exceptional service is provided and thus positively impacting graduation and retention rates. The Student Services Specialist contributes to the institutional goal of overall degree completion by ensuring that all students feel a part of the Gonzaga community from the time of matriculation through graduation.
Frequent interaction with University colleagues is required to be the liaison and advocate of our students to ensure exceptional service is provided and thus positively impacting graduation and retention rates. The Student Services Specialist contributes to the institutional goal of overall degree completion by ensuring that all students feel a part of the Gonzaga community from the time of matriculation through graduation.
Minimum Qualifications:
- Experience in admissions, sales, marketing, public relations, program enrollment or a related area with preference given to sales experience. Experience can include internships.
- Excellent verbal and written communication skills, high level of customer service.
- Planning and organizational skills, including the ability to maintain records and files.
- Ability to work in an environment that requires self-direction and motivation.
- Strong interpersonal skills and the ability to prioritize work.
- Familiarity with the needs of graduate students.
About Gonzaga University
At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution. Our competitive benefit packages are part of Gonzaga’s commitment to care for the whole person. Packages include medical, dental, vision, life insurance, disability insurance, flexible spending accounts, retirement, tuition benefits, and other University-provided benefits. We also provide numerous resources which help bring balance to the complexities of work and personal life through our work/life and wellness programs.
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