The Placement Exchange Job Board

Position Overview 

This position is located in the Department of Curriculum and Instruction (C&I) in the College of Education and Human Development (CEHD). This position works closely with advisors, faculty, and students assisting with applications, admissions, registration, student records, and degree clearance. The person in this position will be responsible for applications, student records, and progress for the undergraduate minor programs and DirecTrack to Teaching. This position also assists in coordinating and attends orientation and recruitment events.

This is a 12-month continuing, Labor Represented position and reports to the Department Administrator. This position is represented by the AFSCME Union, Local 3800.  The hours are M-F, 8:00-4:30. Thework location is on the Minneapolis campus. The minimum starting pay for this position is $20.08/hour.

The University of Minnesota encourages a healthy work life balance for employees. CEHD is committed to an excellent employee experience, offering a flexible work environment that meets the needs of students, staff, faculty, and the communities we serve. Flexible work arrangements may include flexibility in schedule and/or work location. Please note that 100% remote work requires approval. All UMN employees are expected to follow applicable public health and safety procedures.

Job Responsibilities

Advising Support Coordination (50%)

• Track, communicate with, and troubleshoot issues related to degree completion, and collaborate with M.Ed. advisers about solutions for students; positively impact the number of students completing degrees
• Regularly analyze, approve, and troubleshoot degree clearance procedures in support of all M.Ed. and certificate students
• In consultation with departmental advisers, engage in continuous improvements for advising support functions, tracking systems, communications, recruitment events, and data maintenance
• Identify needed changes and edit student resource website content for M.Ed. and certificate programs in consultation with departmental advisers and graduate program coordinator
• Use GPAS, APAS, PeopleSoft, APLUS, Slate, and other electronic systems
• Support advisers as they review registrations for initial licensure students and monitor student records to verify accurate course registration and satisfactory degree progress
• Assist students and advisers with non-degree registration processes
• Respond to student inquiries about courses, registration, and grades
• Support three minors and DirecTrack to Teaching as the first point of contact for minor advisors and faculty advising those programs; support Advanced Licensure Program students
• Troubleshoot student requests for transfer credits, readmission, leave of absence, and graduate registration exceptions for M.Ed. and certificate students
• Work with three advisers and the graduate program coordinator to ensure accurate and consistent information about degree requirements and completion between PCAS, APAS, and GPAS systems
• Ensure confidentiality of student information at all times

Admissions and Recruitment Support (30%)

• Oversee admissions tracking and reporting for all C&I M.Ed. and certificate programs through Slate; track and guide applicants through multiple application stages, communicate with faculty, ensure timely review of applicants, independently troubleshoot issues, and communicate with students regarding needed materials
• Assist in training front desk staff on Slate and application processing
• Coordinate recruitment activities for all C&I M.Ed., DirecTrack and undergraduate Elementary Education programs
• In collaboration with academic advisors, plan and implement Orientation programming
• Coordinate department supplies for recruiting and orientation events annually
• Monitor and report on recruiting activities and effectiveness

Academic Administrative Support (20%)

• Use PeopleSoft, CCS, ASTRA, and scheduling-related electronic systems
• Registration coordination for M.Ed., undergraduate, and non-degree
• Serve as point person for student-related issues in PeopleSoft (permission numbers, prerequisites, non-degree enrollment, etc.)
• Track waitlists and provide registration permission to students
• Assist scheduling coordinator to organize and enter C&I course information (500+ course sections annually) by University deadlines under the supervision of the Department’s Curriculum Manager
• Proof One Stop against scheduling database each term and reconcile discrepancies; alert Program Area Coordinators and departmental partners about issues and missing information.
• Coordinate with the Office of Classroom Management and department room scheduler to schedule classrooms as needed for all departmental courses; serve as backup for daily room scheduling needs
• Work with instructors to request course cancellations, update One Stop and department scheduling database
• Represent department in college and university networks and committees

Required

• High school diploma/GED and four years operations and/or student support experience
• Training/education may be substituted for the years of experience
• Evidence of effective communication (written and oral) and interpersonal skills
• Ability to work in a collaborative and cooperative team setting
• Technological competence, such as Microsoft Office Suite and Google Apps, related to student support services, course scheduling, and data organization
• Demonstrated ability to build relationships with and support peoples across all markers of diversity

Preferred

• Demonstrated ability to integrate social justice passions and practices into work-related activities
• Experience in an education setting creating and implementing administrative support services
• Ability to prioritize requests and tasks from multiple stakeholders
• Student services support experience particularly related to admissions, degree completion, and registration
• Demonstrated skills handling complex, data-heavy tasks and troubleshooting issues in service to faculty, staff, and students
• Demonstrated ability to work flexibly and successfully within a changing environment

About University of Minnesota Twin Cities

The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.

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