The Placement Exchange Job Board

Director, Academic Student Support Services

Job ID: 258902
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Directs the strategic planning of various student support services, such as the President's Focused Learners program, First Gen Program, and summer bridge programs. Supports KSU's mission and values and consults with leadership to address the overall quality and deliverables around these services and ensures milestones are met. Plans and develops established enrollment policies and integrates targets to ensure consistency within each service. Facilitates the development of activities designed to attract, motivate and retain undergraduate students and promote college degree attainment. Provides guidance and support related to advancing university-wide student success by working closely with executive leadership and campus-wide stakeholders to identify areas for improvement and align those areas of improvement with the overall mission of the University. Ensures the services support the success of students with meeting academic and graduation goals. Proposes evidence-based practices and solutions to work toward integrative, consistent, high-quality programming for undergraduates at KSU.

Responsibilities

KEY RESPONSIBILITIES:
1. Responsible for the overall design planning, coordination, and success of various student support services with KSU
2. Responsible for management of assigned staff, department budget, allocation of resources, and resolving programmatic problems
3. Partners with the Executive Director for Student Advising and Retention, college-based advising directors, and/or individual advisors to create and implement a unified, pro-active vision of student success, and will provide quality assurance for campus academic advising and coaching units as it relates to student support services
4. Assists in the resolution of students' academic issues and serve as a resource to students, faculty, and staff seeking assistance
5. Develops and/or coordinates opportunities for students by partnering with academic resources at KSU to establish personalized programming
6. Proactively creates outreach efforts to support students by analyzing student data
7. Creates student-focused opportunities to increase participation in university-wide events and services
8. Establishes and maintains strong working relationships with key figures in each academic college
9. Assists in the gathering of student information and data to support student support services evaluation
10. Analyzes data to inform future program direction and decisions
11. Coordinates student opportunities with various campus stakeholders

Required Qualifications

Educational Requirements
Master's Degree from an accredited institution of higher education in Higher Education Administration or related field is required.

Required Experience
Four (4) years of experience in designing, managing, or implementing similar programs in Advising, Student Success, or related field and two (2) years of supervisory experience.

Preferred Qualifications

Preferred Experience
Experience working in an academic advising managerial role at a college or university

Knowledge, Skills, & Abilities

ABILITIES
Able to lead efficient and collaborative meetings
Able to identify, track, and produce initiative and meeting deliverables promptly
Able to gather and analyze data-based performance metrics
Able to operate specific advising software and be a critical user of the system
Able to create and disseminate clear communication related to student financial aid and registration policy
Able to productively resolve conflict
Able to effectively promote student success while serving on a program, department, college, and/or university committees as assigned
Able to demonstrate sensitivity to cultural diversity
Able to participate in professional organizations to remain knowledgeable about advising, coaching, and student success
Able to develop and maintain key internal and external partnerships
Able to handle multiple tasks or projects at one-time meeting assigned deadlines

KNOWLEDGE
Strong knowledge of academic advising, including policies, academic disciplines, coursework, and graduation requirements is especially important
Demonstrated success in working with colleagues and students from different academic, cultural, and social backgrounds to create a culture of inclusiveness and productive collaboration
Expanded knowledge of alternate advising data systems

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Excellent analytical, organizational, and computer skills and demonstrate strong technical skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national, origin, race, religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information

This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 25% - 49% of the time

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf



To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=258902&PostingSeq=1








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