Summary of Position

Leads planning, coordination, and facilitation of contracting and marketing practices within the Residence Life department to increase occupancy and fiscal sustainability of the program. Provides student leadership, development, and systems navigation; as well as essential leadership in student/customer concerns and administrative responsibilities relative to the operation of a comprehensive Residence Life and Housing program.

Primary Responsibilities

• Support the academic mission of the University within the residence halls through leading efforts around student learning/development, community development, and civic engagement programming.

• Provide leadership of assigned communities, including supervision and evaluation of Residence Life student staff, including Community Advisors and a Community Development Assistant.

• Coordinate the community development opportunities in assigned communities; advise Community Advisors and Community Development Assistants in creating and developing community events, monitor and manage community development budget, collect and assess student-reported data about community development opportunities.

• Partner with Living Learning Community staff/faculty champions to provide ongoing support and engagement for community members in the Creative Arts, Global Living, and L3 (Live, Learn, Lead) communities.

• Assist with Residence Life operations, including but not limited to housing contracting, housing selection, billing, coordination of housing facilities, marketing, and serving as the primary contact for students and families regarding housing-related concerns.

• Collaborate with campus partners related to housing contracting processes (e.g., Athletics, Admissions, International Student and Scholar Services, Multicultural Life, StepUp, Student Financial Services, Academic Advising, Registrar, Study Abroad, etc.).

• Collaborate with the CLASS Office for all student housing accommodation needs.

• Oversee the Residence Life Office, including coordinating customer service response and resolution, student staff scheduling, and administrative tasks and processes.

• Supervise Operations Assistants (Residence Life student staff).

• Supervise Front Desk Assistants (work-study students).

• Provide capacity as initial contact for prospective or continuing students and families regarding on-campus living and the Residence Life/University experience.

• Support efforts, in coordination with the Director and Assistant Director of Residence Life, to perform or to ensure student welfare checks in conjunction with the university's student alert process and student care team.

• Participate as part of the on-call duty rotation, including weekends and holidays, and respond to crises and emergencies when the college is closed.

• All other duties as apparent or assigned by the supervisor(s).

Additional Responsibilities

• Assist with the recruitment, selection, training, supervision, and evaluation of student leaders.

• Participate in short- and long-range planning for the department.

• Serve on University committees and work groups.

• Familiarity with university and community resources for referral and outreach opportunities.