This position is part of a team that provides cross-functional support for customers of Student Affairs Office of Technology Services. This position is knowledgeable of and supports a broad range of technologies including specialized departmental systems. This knowledge is combined with a detailed understanding of the operations of supported areas. Position provides front-line support for the division's hardware/software needs. Also maintains workstation/device inventories to establish replacement cycles in alignment with departmental operations. This position maintains support documentation and detailed ticket information to log support work and assess ongoing support trends. Position will work closely with team and campus resource partners to ensure Student Affairs workstations, systems and use of data adheres to university accepted best security practices.

Examples of technical responsibilities in either a primary or secondary role includes but is not limited to:

Project Management:

Project Management – Provide project management services for the implementation, reconfiguration, and/or upgrade of desktop computers, departmental client applications, user-interface devices, client/server applications, and server hardware to include management of timelines for all involved stakeholders and vendors. Prepare project proposals that include technical specifications, vendor quotes, needed on-campus resources, and detailed budgetary itemization. Ensures that all systems and processes are documented and that training materials are created.

Consultancy Services:

Consult with department leaders to identify technologies that address functional needs for their units. These needs include but are not limited to areas of desktop computing, user-interface devices, client/server applications, and/or server hardware. Work to identify/create needed data stores both inside and outside of the department/division to be used for accomplishing client's stated goals. Help department leaders create process flows and standard business procedures that integrate recommended technological solutions into the functional operations of their departments.

Customer Support – Provide daily support of departmental applications to include issues with desktop computers, associated hardware, and backend server resources. This support includes answering advanced end-user questions and providing problem resolutions for issues that are referred from support technicians and clients.

Applications Support and Administration:

Provide application administration services for departmental applications to include: access control, data import/export configuration, tuning, and monitoring as well as handling the installation of application patches, and upgrades. Provide application support services for departmental applications to include; end-user training, desktop client setup/configuration, and error correction/troubleshooting.

Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness.

The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.