Student Life's Student Assistance Services seeks to assist students with the appropriate guidance, resources, and support to address a variety of personal and academic matters. Student Life can be a beginning point of contact for information or questions about a variety of topics. The Case Manager will engage in individual developmental and educational conversations with students, refer students appropriately to university and community resources, and will consult with faculty, staff, and family members as needed.
Your Opportunity to Contribute
Student Interaction - Engages in individual developmental and/or educational conversations with students. Appropriately refers to university and community resources and services. Meets, refers, and follows-up with students regarding general questions, concerns, and/or needs. Examples include, but are not limited to: concerning behavior, relationship issues, student rules/grievances, absences, and transition issues. Consults with faculty, staff, and parents on topics including, but not limited to concerning behavior, university/community resources, student rules, and absences. Is responsible for case management with individual students seeking services and support, communicating cases to office staff and departmental staff as needed and appropriate, monitoring cases for trends and taking suitable action, and connecting/networking Student Life to university colleges, departments, and services.
CIRT Follow Up - Serves as a follow-up support for the Critical Incident Response Team (CIRT) members. Takes CIRT cases from on-call team members after immediate assistance is provided and performs the necessary follow-up services to assist students.
Training and Programming - Coordinates assigned programming such as Silver Taps, Former Foster initiatives or Pocket Pantry program. Provides training and presentations for office stakeholders.
Supervision - Provides supervision of assigned student staff.
University/Division/Department Duties - Serves as a representative on Department, Division, and University committees and task forces, at events, and to department stakeholders as assigned. Performs other duties as assigned.
Qualifications
Bachelor’s degree or any equivalent combination of education and experience and three years’ experience in student affairs work or related specialty area with Bachelor’s degree, with two years of experience in Student Affairs
Attention to detail and dependability
Excellent oral and written communication skills and willingness to work as part of a team to aid students
Preferred Education and Experience:
Master’s Degree in Higher Education, Student Affairs, or related field
Three years experience in student affairs work or related specialty area
Experience with case management in a higher education setting
Texas A&M opened its doors in 1876 as the state's first public institution of higher learning. Today, we stand as a research-intensive flagship university dedicated to sending Aggie leaders out into the world prepared to take on the challenges of tomorrow. Located in the heart of the Houston-Dallas-Austin triangle and within a two-hour drive of 26 million of the state’s 28 million residents, Texas A&M's main campus in College Station is home to more than 69,000 students. Another 5,200 are at the branch campuses in Galveston and Qatar and at the School of Law, Higher Education Center at McAllen, and Health Science Center locations across Texas.
