Job Summary: | The Global Programs Manager will be part of the Wisconsin School of Business Global Programs team. This team manages a portfolio of study abroad and global engagement programs designed for business students. The portfolio serves graduate and undergraduate students and includes instructor-led, exchange, direct enroll, and third-party provider programs. This involves student advising, working with staff and faculty at UW-Madison and program contacts within the U.S. and abroad. The person in this role will provide direct services to students who apply for, participate in, and return from study abroad programs.
Student Services and Advising Duties: - Advise students in 1:1 appointments, via email, and in group meetings/presentations on study abroad experience and requirements. - Maintain program pages for assigned programs, which serve as a primary source of information and advising for students interested in participating in programs. - Discuss student concerns about studying abroad including, but not limited to, finances/scholarships, identity, accommodations abroad, housing, and travel documents. Liaise with appropriate offices and study abroad program partners/providers to provide support and guidance. - Maintain and assist with the development, deployment, and analysis of student evaluations and assessments with the goal of improving programs for study abroad students and incoming exchange students. - Manage the development, logistics, and coordination of the pre-departure orientation sessions and other workshops for study abroad participants and incoming exchange students. - Maintain communication and develop rapport with university partners and providers from assigned programs, to provide accurate and up-to-date information to students.
Enrollment Management Duties: - Counsel and advise study abroad participants on requesting course equivalencies. Communicate directly with students regarding their final grades and course approval decisions. Liaise with departments on various academic and administrative services relating to course approval and enrollment processes. - Work with Global Programs team members, students, and academic departments to process course equivalency requests. Monitor and process course approval requests submitted by students in the course equivalency database. - Communicate with students throughout their study abroad process (predeparture, while abroad, and upon return) regarding relevant academic policies, student questions and/or concerns. Consult with necessary team members and campus partners to successfully advise students. - Review study abroad applications for WSB global programs and manage the application process for assigned programs. - Oversee ongoing evaluation of the application and admission process, solicit feedback from a variety of sources including students, staff, and faculty, and utilize information to improve future processes. - Post grades of students participating in WSB Programs, creating grade reports from foreign institution grade data, obtaining student approval and working with the Registrar.
Other Duties: - Other duties and special projects as assigned. - Participate in Global Programs team meetings and training sessions. - Represent Global Programs and the Wisconsin School of Business and act as a liaison throughout the school, across the university and at national/international events/travel. - Participate actively on WSB committees, special projects and events (e.g. activities, workshops, graduation, etc.). - Create queries and reports from study abroad and UW databases to make informed decisions, program improvements, and provide information for campus and national reporting.
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Institutional Statement on Diversity: | Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion |
Qualifications: | Required: - Experience studying, living or working abroad - Minimum two years of administrative experience in an international education or student services office
Preferred: - Experience studying, living, or working in Spain and/or Spanish-speaking location - Ability to work in a team oriented, collaborative environment. - Demonstrated experience working independently with strong attention to details, resourcefulness, and organizational skills to meet important deadlines in a high-traffic, high-demand environment. - Previous work with faculty and/or academic advisors - Excellent interpersonal communication (oral and written) skills - Experience with databases and spreadsheets. - Familiarity with developing and managing short-term instructor-led study abroad programs |