Serve as Academic Advisor to 125-175 masterâ™s students.
Serve as first point of contact for all needs for assigned advisees. Learn essentials of financial aid, billing, registration, and campus services to best assist students.
Conduct intake advising meetings with all advisees at the beginning of the year.
Keep accurate advising notes in a database/CRM system (Salesforce).
Monitor each studentâ™s progress toward degree completion, intervening appropriately as needed
Conduct accurate graduation degree audits for all advisees.
Gain expertise about Harris curriculum and courses in other divisions at the University to best guide student course selection.
Collaborate with other student-facing offices to best understand programmatic and career opportunities which enhance the student experience.
Identify and communicate student needs and interests to Harris Administration to help shape curriculum and co-curricular offerings.
Create official letters and other necessary documentation for studentsâ™ scholarship providers and other sponsors as needed.
Monitor all advisees enrollments and update tuition projections each month.
Serve as a support for Harrisâ™ large international student population, including assisting advisees with CPT and OPT paperwork and acting as a liaison to the Office of International Affairs (OIA).
Coordinate the creation of resources for all advisors to share information.
Collaborate extensively with the Harris academic advising team to ensure alignment in practices and give students the best possible service.
Collaborate with the Associate Dean of Students or Dean of Students on leaves of absence and other complex student cases.
Financial Aid :
Collaborate with the Associate Director of Academic Advising & Financial Aid on aid adjustments for leaves of absence, reduced course loads, unapplied aid, or other irregular enrollments that require aid adjustments.
Manage scholarship application for incoming masters students in collaboration with Student Recruitment & Global Outreach Team, central Graduate Financial Aid, and the Pearson Institute (for Pearson Fellows).
Apply enrollment deposits for incoming students to appropriate student accounts.
Submit aid adjustments to Graduate Financial Aid as necessary.
Run weekly validation process to ensure that submitted aid was properly posted to student accounts.
Maintain accurate scholarship information in a database/CRM system (Salesforce).
Monitor Harris Financial Aid email inbox and answer routine questions about student accounts, EBills, payments, and resources.
Coordinate with academic advisors to maintain updated enrollment notes in a database/CRM system (Salesforce).
Review applications and assist with processing for the Harris Emergency Scholarship Fund along with other members of the Harris Emergency Scholarship Committee.
Attend and take minutes in Harris finance meetings.
Keeps records of student degree programs and notes on student conversations.
Writes letters of recommendation for students for jobs, scholarships, and graduate schools.
Performs other related work as needed.
Preferred Qualifications
Education:
Bachelorâ™s degree.
Masterâ™s degree.
Degree in public policy, student development, student affairs, higher education, counseling, or similar.
Experience:
Financial aid experience.
Academic advising experience.
Familiarity with academic information systems and database systems.
Familiarity with higher education environment.
Preferred Competencies
Interest in working in a student facing, high touch environment.
Student-centered approach and willingness to go the extra mile for students.
Excellent written and verbal communication skills.
Strong organization and project management skills.
Detail oriented.
Professional demeanor, including tact, discretion, and a customer-service oriented approach to the job.
Ability to quickly garner credibility with students.
Ability to problem solve with minimal supervision, exercise good judgment, prioritize, and work under pressure during high volume times.
Demonstrated ability to review and prioritize work in order to take appropriate actions without advanced approval, ensuring close attention to detail.
Ability to work collegially and collaboratively in a team setting.
Ability to work in an open office environment.
Knowledge of and eagerness to root work in student development theory and best practices.
Experience updating websites.
Ability to operate Microsoft Word, Excel, the internet and email at the intermediate level.
Application Documents:
Resume (required)
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