Morgan State University is seeking a collaborative, innovative, strategic leader to serve as the Medical Director of the University Health Center (UHC). The UHC provides on-campus medical care, and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. The UHC provides health education to promote health and wellbeing and coordinates the student health insurance plan.
Reporting to the Associate Vice President for Student Affairs and Dean of Students, the Medical Director (Medical Director) is responsible for carrying out the mission of the University Health Center (UHC) by providing strategic, clinical, and administrative leadership. This position offers an innovative, strategic leader the opportunity to develop and advance healthcare provision to diverse students in a University committed to equitable access, with an explicit strategic goal of student success and well-being during a period of historical growth and advancement.
The medical director (medical director) will provide clinical expertise by serving as a healthcare provider and supervising medical and administrative staff. The Medical Director will establish standardized procedures, oversee the credentialing and privileging of clinical staff, ensure compliance with relevant policies and regulations, and facilitate health promotion through collaborative programs that address the needs of students and the larger campus community. The Medical Director will also be responsible for managing the UHC budget. The Medical Director will assist with crisis management.
The Medical Director will also serve as a change agent in transforming care delivery, developing new responses to challenges designed to meet the changing needs of our diverse University community and advance strategic goals. The Medical Director will identify and address critical operational gaps and work closely with Student Affairs leadership to develop and implement a vision, strategy, and overall structure for the UHC that supports University goals for student health and success and fosters a University culture of well-being. The Medical Director will develop and lead clinical and quality initiatives that support consistent clinical performance, promote the UHC’s mission to provide high-quality, accessible care, increase student engagement with the UHC, and advance health promotions in ways that support student well-being and success.
Duties & Responsibilities:
Ensures operations are functioning efficiently and effectively through the supervision of subordinates. Supervises medical staff in the University Health Center directly, including recruitment, hiring, credentialing, privileging, orientation, proctoring, and performance appraisal. Ensures all staff are reporting to the University Health Center when the office opens and reviews all timesheets for accuracy in accordance with HR policies and procedures. Implements HR-related actions associated with hiring, development, and discipline of staff members according to campus policies and procedures. Works directly with medical and administrative staff to develop staffing plans for the Health Center for the academic year and break periods, balancing the needs of staff and patients with timely access to care. Reviews and completes all semesterly and annual performance evaluations of clinical and administrative staff. Plays a lead role in response to communicable disease outbreaks, emergency preparedness, and crisis work.
Leads the development and administration of clinical programs by providing analysis of clinician performance, patient satisfaction surveys, staff surveys, and informal communication with clinical staff. Oversees the review and modification of standardized procedures for nurses and nurse practitioners and establishes a method for quality control and ongoing evaluation of the competence of nurse practitioners authorized to perform patient care. Solicit patient feedback and address service-wide issues relating to the quality of patient care and patient satisfaction. Responsible for providing medical consultation and review for laboratory services, pharmaceutical services, and patient appointments.
Review patient charts to ensure clinical staff are processing charts based on EHR procedures with accuracy, completeness, and minimal errors. Review patient charts to ensure administrative staff are processing records based on EHR procedures with accuracy, completeness, and minimal errors. Implements a peer review process to determine if appropriate treatment is being provided. Works with UHC Electronic Health Record (EHR) system and support teams to further integrate and improve the use of EHR in all patient care areas, improving the efficiency and quality of clinically appropriate documentation while harnessing the power of the EHR to track UHC performance on defined preventive care and outcome measures.
Provides limited direct patient care and performs consultations for other UHC clinical staff to assist with patient management as required. Coordinate on-campus patient care issues with the off-campus medical community, medical centers, and Departments of Health, and serve as the medical liaison with other University departments and agencies outside the University. Facilitate health promotion to educate the campus community. Fostered a strong collaborative relationship with public health agencies and played a lead role in the university’s response to medical crises, emergency preparedness, and concerns in the community. Manage crisis situations arising on campus and work weekend and/or evening hours as necessary in response to student medical needs and crises.
Initiate strategic planning and assessment activities to inform and guide capital planning, program, and medical service development. Collaborate with the Student Affairs leadership and UHC leadership to establish annual goals, learning outcomes, and priorities and ensure alignment with the Student Affairs strategic plan. I serve as an active member of the Student Affairs Leadership Team (SALT) and CARE teams and on university committees. Work with University Counseling Center leadership to troubleshoot/problem-solve, with the goal of providing seamless, integrated care for patients/clients.
Direct the administrative operations for UHC, establishing policies and procedures to support staff and student needs. In collaboration with the Office of the Vice President for Student Affairs, oversee center budget and other assets, including the Procurement and maintenance of medical equipment, supplies, and facility needs.
Provides oversight to ensure on-site pharmacy compliance and efficient inventory tracking. Develops, reviews, and updates University Health Center standard operating procedures and policies semesterly and ensures all staff are in compliance. Assure communication and compliance with relevant regulatory boards (e.g., MD Board of Registered Nursing, OSHA), and other governing agency regulations; measure health outcomes against established state-regulated standards and make or recommend adjustments.
Maintain medical licensure and professional competence. Participate as a leader in national and state student health services and wellness discussions as an advocate for serving the unique health needs of globally diverse students through providing outstanding student health care.
The director would establish and support occupational medicine, which is focused on the treatment of work-related injuries and illnesses. The Director serves as part of on-call rotation for student events and emergencies and assists with crisis management. Must be able to perform all duties as assigned.
Support fundraising efforts of the Division of Student Affairs by pursuing philanthropic and grant-based funding opportunities, meeting with donors, and supporting stewardship efforts.
Other duties as assigned.
Education
Must have a degree in medical doctorate (M.D.) or doctor of osteopathic medicine (D.O.) from an accredited university and have completed an accredited post-doctoral residency program.
Board eligibility for certification in the areas of pediatrics, family practice, internal medicine, or other related fields.
Licensure
Board Certificate D.O. or M.D.
Must be eligible to practice medicine in the State of Maryland
Must have a current DEA, NPI, and CLIA with basic CPR certification and ACLS certification
Experience
Must have at least 10 years of progressive experience in a healthcare environment
A minimum of 5 years of professional/supervisory experience is required, involving competence in the clinical setting.
Skills
Must display leadership and management skills, critical and analytical thinking and judgment, written, oral, and interpersonal communication, budgeting and resource planning, decision-making, and problem-solving.
Attention to detail is essential with the ability to perform, teach, and mentor, superior medical skills
Knowledge
Must have extensive experience operating Electronic Medical Records software systems
Must have expansive knowledge of primary care services and health care industry best practices, and must have budgeting and financial skills regarding billing and medical coding.
Must have extensive knowledge of quality assurance initiatives and healthcare studies
Providing leadership to the Department of Medical Services, supervising medical professionals and para-professionals.
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