Temporary Athletic Ticketing and Game Day Staff

Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.

Cornell University is a NCAA Division I institution and a member of the Ivy League. The university fields teams in 37 intercollegiate sports and provides a comprehensive physical education program. The university is committed to excellence in academics and athletics, gender equity and diversity in its programs, and a well-balanced, broad-based intercollegiate athletics program. Athletics and Physical Education offers a diverse program of intercollegiate athletics competition, physical and outdoor education, recreational services, and intramural sports, plus wellness programs for faculty and staff and fitness centers for the entire Cornell community.

The Cornell University Athletic Ticketing operation provides our guests with the highest quality fan experience in a safe, clean, comfortable, and friendly environment. Our goal is to make every event a positive and friendly experience with the objective that our guests leave with lasting memories and a desire to return. Athletic Ticketing Game Day staff will provide excellent customer service, have strong interpersonal skills, and be approachable, responsible, dependable & punctual. These are casual (average of 19 hours or less per week) positions and are not eligible for benefits.

Game day staff positions include:

• Ticket Seller - Working knowledge of computers and experience in handling money. Ticket sellers are required to complete University PCI training requirements and must be able to operate a POS sales system for ticketed events.
• Usher/Ticket Taker - Assist guests at athletic events by collecting/scanning admission tickets or passes, providing directions to specific sections or seat locations, looking for items lost by fans, and directing fans to facilities such as the rest rooms/concessions. Must enforce all event policies.
• Parking Attendant - Responsible for taking payments from vehicles as they enter parking facilities, verify guests with pre-purchased passes and direct guests towards other paid or free parking alternatives when needed. Enforce all parking/tailgating policies at events.

All game day staff employees are expected to:

• Assist with athletic events during the academic year.
• Be available to work evenings and weekends.
• Have knowledge of and enforce all event policies to ensure the safety of guests and employees.
• Provide excellent customer service, including greeting all guests upon arrival. Previous customer service experience is preferred.
• Anticipate needs and proactively assist guests.
• Problem-solve issues at events in a timely and professional manner.
• Be able to stand for long periods of time, both indoors and outdoors, and work during inclement weather when necessary.

Required Qualifications:

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.

*Pay Rate: $15.00/hour

Please note: To be considered for these positions, you must be at least 18 years old and comply with NCAA bylaw 13.2.3.2, regarding the employment of prospects applies (2008/2009 NCAA Division I Manual) and NCAA bylaw 13.12.1.7.1.1 Exception -- Employment After Commitment applies (2014/2015 NCAA Division I Manual). There is no visa sponsorship available for these positions.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.