At Frederick Community College we proudly serve the educational needs of our students, help develop the economic vitality of our local communities, and enrich the lives of Frederick County residents. Each year, more than 16, 000 students take a diverse scope of courses at Frederick Community College, located in Frederick, Maryland. Our vast range of courses includes quality instruction in more than 85 degree and certificate programs as well as workforce training and continuing education to meet the needs and interests of our community members. FCC proudly embraces and showcases academics, arts, athletics and more to provide pathways to success for all students. Each year we provide direct service to thousands of residents and indirect services to countless more. We credit our ability to deliver these services to the strength and commitment of our people. We invite you to explore all that we have to offer!
Relocation Provided?: No
Position Summary:
Position Summary:
Reporting to the Director of Student Success and Retention, the Student Success/Retention Specialist performs a broad range of responsibilities to meet the needs of the Student Success Programs office, including proactively engaging and serving students, supporting college-wide student success initiatives, and collaborating across campus to contribute to the overall success of retention, persistence, and completion. These responsibilities include but are not limited to communicating with students and faculty, assisting students with resources, and providing timely interventions to help students in their academic progress. This position supports enrollment, retention, and completion initiatives of the College. The Retention Specialist demonstrates sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and racial/ethnic backgrounds of community college students. This position may use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.
Essential Duties and Responsibilities:
The following are the functions essential to performing this job:
1. Outreach, coach, and meet regularly with students assigned through caseload to discuss needs, monitor academic progress and assist with the resolution of academic and personal challenges.
2. Develop and implement academic support initiatives, programs, and services that assist special populations, such as single parents, first-generation college students, limited-income students, and students from racially underrepresented backgrounds.
3. Serve as an integral member of the Student Success & Retention Committee, the case management team, and coordinated care processes via the College's comprehensive intervention system, currently EAB Navigate.
4. Develop individual success/action plans for student caseload and partner with academic advisors to support students in course registration support, satisfactory academic progress, and outreach activities.
5. Provide administrative support for and assist with coordinating proactive outreach and enrollment campaigns to students, including calls, texts, and email.
6. Stay up to date on college academic programs, college academic policies, academic partnerships, national trends, and best practices that improve retention and student success.
7. Partner with Student Finance, Financial Aid, Registration & Records, Career & Academic Planning Services (CAPS), and other stakeholders to guide students and remove barriers to success.
8. Collect, maintain, and evaluate data regarding students' progress and contribute to reports, grant proposals, and college-wide updates.
9. Support various enrollment, retention, and completion initiatives of the College.
10. Perform other duties as assigned by the Director of Student Success & Retention.
Salary: $31.51 hourly
FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more! Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values campus diversity in students and staff and encourages members from historically under-represented groups to apply.
Frederick Community College (FCC) is a public college accredited by the Middle States Commission on Higher Education (MSCHE). FCC is distinguished by its quality and affordability, making it attainable and valuable for local students. Accredited programs, comprehensive instruction, and affordable costs of attendance have made FCC the learning destination for more than 200,000 students since 1957.
