Job Duties: This position is part of a team that provides cross-functional support for customers of Student Affairs Office of Technology Services. This position is knowledgeable of and supports a broad range of technologies including specialized departmental systems. This knowledge is combined with a detailed understanding of the operations of supported areas. Position provides front-line support for the division's hardware/software needs. Also maintains workstation/device inventories to establish replacement cycles in alignment with departmental operations. This position maintains support documentation and detailed ticket information to log support work and assess ongoing support trends. Position will work closely with team and campus resource partners to ensure S